Title: Critical Error
Last modified: March 17, 2022

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# Critical Error

 *  [sesicommunitycenter](https://wordpress.org/support/users/sesicommunitycenter/)
 * (@sesicommunitycenter)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/critical-error-312/)
 * Hi everyone. After trying to add a new plug-in (Visual Composer) my wordpress
   crashed down and I could only see the error page of “There has been a critical
   error on this website. Please check your site admin email inbox for instructions.
   Learn more about troubleshooting WordPress.”
 * I did not receive any email, also not in the spamfolder. On other forums I see
   the suggestion of manually fixing it by working with ftp but I don’t have that..
   Any suggestions? I can not login to my admin page either so I’m very stuck.
 * I was just starting to work on my website so I wouldn’t mind having it reset 
   if it can help.
    -  This topic was modified 4 years, 1 month ago by [sesicommunitycenter](https://wordpress.org/support/users/sesicommunitycenter/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcritical-error-312%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/critical-error-312/#post-15469515)
 * > After trying to add a new plug-in (Visual Composer) my wordpress crashed down
 * Access your server via [SFTP or FTP](https://wordpress.org/support/article/ftp-clients/),
   or a file manager in your hosting account’s control panel (consult your hosting
   provider’s documentation for specifics on these), navigate to /wp-content/plugins/
   and rename or delete the directory of this plugin.
 * Next report the issue at [https://wordpress.org/support/plugin/visualcomposer/](https://wordpress.org/support/plugin/visualcomposer/)
 *  [Liew Cheon-Fong](https://wordpress.org/support/users/lcf/)
 * (@lcf)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/critical-error-312/#post-15469516)
 * Rename the plugin folder will deactivate the plugin without logging in WordPress.
   You should should be fine if it is the plugin that caused the error.
 * You can also enable WordPress debug to check the error messages.
 * Both the above requires access to your website files, either FTP or hosting panel
   file manager. you can contact your hosting provider for FTP account info or a
   hosting control panel access (cpanel/plesk/etc)

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Critical Error’ is closed to new replies.

## Tags

 * [admin](https://wordpress.org/support/topic-tag/admin/)
 * [ftp](https://wordpress.org/support/topic-tag/ftp/)
 * [login](https://wordpress.org/support/topic-tag/login/)
 * [manual](https://wordpress.org/support/topic-tag/manual/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 3 participants
 * Last reply from: [Liew Cheon-Fong](https://wordpress.org/support/users/lcf/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/critical-error-312/#post-15469516)
 * Status: not resolved

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