Support » Fixing WordPress » Critical Error

  • I am getting an error message following an update of WP to 5.3 (I think), and I got this message when attempting to access my dashboard:

    There has been a critical error on your website. Please check your site admin email inbox for instructions.

    The email alert did not come and is not in my spam folder. I am not a developer, and I am reluctant to implement the wp_debug method on a live site. I should mention that I first updated all of the plugins without incident, then attempted to update WP to a 5.x version (can’t remember which one) when the error occurred. I am currently running it on php 5.6. Should I just change the php version?

    I would appreciate anyone’s help at this point. The site is a non-profit org that supports a nesting pair of peregrine falcons in Utica, NY. Site is Thank you.

    Note … the site appears to be up, but admin is not accessible.

    The page I need help with: [log in to see the link]

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  • Moderator Steve Stern


    Support Team Volunteer

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there.

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

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