Title: critical error Last modified: December 17, 2019 --- # critical error * Resolved [mettleceo](https://wordpress.org/support/users/mettleceo/) * (@mettleceo) * [6 years, 5 months ago](https://wordpress.org/support/topic/critical-error-29/) * When I activate the plugin and go to my products and select a product that has varations I get this error. I’m not seeing anything different in the logs other than the same message i get on the product page * There has been a critical error on your website. Please check your site admin email inbox for instructions. Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Support [wpnomad a11n](https://wordpress.org/support/users/wpnomad/) * (@wpnomad) * [6 years, 5 months ago](https://wordpress.org/support/topic/critical-error-29/#post-12249138) * Hi [@mettleceo](https://wordpress.org/support/users/mettleceo/) , * Thanks for getting in touch. * We have checked on our test sites by selecting a variable product, and we’re not able to replicate the error. * To understand your website setup better, could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here. * Let me know so we can troubleshoot this further. * Thread Starter [mettleceo](https://wordpress.org/support/users/mettleceo/) * (@mettleceo) * [6 years, 5 months ago](https://wordpress.org/support/topic/critical-error-29/#post-12251281) * Here is a log from square if this helps. also the system report * 2019-12-18T15:52:19+00:00 CRITICAL Argument 1 passed to WooCommerce\Square\Handlers\ Products::format_product_error() must be an instance of WooCommerce\Square\Handlers\ string, string given, called in /hermes/bosnacweb04/bosnacweb04cc/b1031/ipw.agencycl/ public_html/staging/wp-content/plugins/woocommerce-square/includes/Handlers/Products. php on line 680 and defined in /hermes/bosnacweb04/bosnacweb04cc/b1031/ipw.agencycl/ public_html/staging/wp-content/plugins/woocommerce-square/includes/Handlers/Products. php on line 700 * ``` ### WordPress Environment ### WordPress address (URL): https://www.mettlegolf.com/staging Site address (URL): https://www.mettlegolf.com/staging WC Version: 3.8.1 REST API Version: ✔ 1.0.2 Log Directory Writable: ✔ WP Version: 5.3.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2 PHP Version: 5.6.30 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version PHP Post Max Size: 32 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.47.0 GnuTLS/3.4.10 SUHOSIN Installed: – MySQL Version: 5.6.41-84.1-log Max Upload Size: 32 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected. DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.8.1 WC Database Prefix: 55a1_ Total Database Size: 11.14MB Database Data Size: 7.40MB Database Index Size: 3.74MB 55a1_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB 55a1_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 55a1_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM 55a1_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM 55a1_woocommerce_order_items: Data: 0.11MB + Index: 0.06MB + Engine MyISAM 55a1_woocommerce_order_itemmeta: Data: 0.76MB + Index: 0.55MB + Engine MyISAM 55a1_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM 55a1_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM 55a1_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 55a1_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 55a1_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 55a1_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 55a1_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 55a1_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 55a1_commentmeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM 55a1_comments: Data: 0.54MB + Index: 0.26MB + Engine MyISAM 55a1_eig_sso: Data: 0.00MB + Index: 0.00MB + Engine MyISAM 55a1_layerslider: Data: 0.00MB + Index: 0.00MB + Engine MyISAM 55a1_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM 55a1_options: Data: 2.00MB + Index: 0.12MB + Engine MyISAM 55a1_postmeta: Data: 2.11MB + Index: 1.43MB + Engine MyISAM 55a1_posts: Data: 0.64MB + Index: 0.18MB + Engine MyISAM 55a1_revslider_css: Data: 0.01MB + Index: 0.00MB + Engine MyISAM 55a1_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM 55a1_revslider_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM 55a1_revslider_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM 55a1_revslider_slides: Data: 0.05MB + Index: 0.00MB + Engine MyISAM 55a1_social_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 55a1_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 55a1_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM 55a1_term_relationships: Data: 0.02MB + Index: 0.03MB + Engine MyISAM 55a1_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM 55a1_usermeta: Data: 0.29MB + Index: 0.22MB + Engine MyISAM 55a1_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM 55a1_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 55a1_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 55a1_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 55a1_wc_customer_lookup: Data: 0.08MB + Index: 0.03MB + Engine InnoDB 55a1_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 55a1_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 55a1_wc_order_product_lookup: Data: 0.17MB + Index: 0.19MB + Engine InnoDB 55a1_wc_order_stats: Data: 0.09MB + Index: 0.08MB + Engine InnoDB 55a1_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 55a1_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB 55a1_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 55a1_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 55a1_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 55a1_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (26) ### All-in-One WP Migration: by ServMask – 6.52 ChimpMate - WordPress MailChimp Assistant: by Voltroid – 1.3.1 Contact Form 7: by Takayuki Miyoshi – 5.1.6 GDPR Cookie Consent: by WebToffee – 1.8.2 Envato WordPress Toolkit: by Derek Herman – 1.4 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 6.2.4 Google Sitemap by BestWebSoft: by BestWebSoft – 2.9.4 Jetpack by WordPress.com: by Automattic – 8.0 Nextend Social Login: by Nextendweb – 3.0.20 Stripe Payment Gateway for WooCommerce ( Basic ): by WebToffee – 3.3.3 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.12.32 WC Duplicate Order: by Jamie Gill – 1.4 – Not tested with the active version of WooCommerce WC Paypal Advanced: by Buif.Dw – 1.0.0 – Not tested with the active version of WooCommerce WooCommerce Admin: by WooCommerce – 0.23.1 WooCommerce Extended Coupon Features: by Soft79 – 2.5.1 – Not tested with the active version of WooCommerce WooCommerce Export Customer Email: by MH Mithu – 1.3 – Not tested with the active version of WooCommerce WooCommerce - Store Exporter: by Visser Labs – 1.5.1 – Not tested with the active version of WooCommerce WooCommerce Sales MIS Report: by Infosoft Consultant – 2.3 – Not tested with the active version of WooCommerce WooCommerce Print Invoice/Packing list: by SkyVerge – 2.4.4 – 3.8.0 is available – Not tested with the active version of WooCommerce WooCommerce Services: by Automattic – 1.22.2 WooCommerce ShippingEasy Integration: by WooThemes – 3.4.1 – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.8.1 WooSidebars: by WooCommerce – 1.4.5 Yoast SEO: by Team Yoast – 4.2 WP Force SSL: by WebFactory Ltd – 1.5 YITH WooCommerce Wishlist: by YITH – 3.0.3 ### Inactive Plugins (26) ### Akismet: by Automattic – 2.5.10 EIG-SSO: by Endurance International Group – 1.0.2 Hello Dolly: by Matt Mullenweg – 1.6 LayerSlider WP: by Kreatura Media – 3.5.0 MNKY Vector Icons Plugin: by MNKY Studio – 1.2 MOJO Marketplace: by Mike Hansen – 0.5.3 MojoShortcodes: by Mojoness Inc. – NS Cloner - Site Copier: by Never Settle – 4.0.5 ReadyShipper WooCommerce API: by TrueShip LLC – 1.0.5 – Not tested with the active version of WooCommerce Really Simple SSL: by Rogier Lankhorst Mark Wolters – 3.2.7 Revolution Slider: by ThemePunch – 4.3.6 SiteWit: by SiteWit – 0.3 Twitter Feed: Embedded Timeline WordPress Plugin: by Alex Moss – 2.1 Twitter Widget Pro: by Aaron D. Campbell – 2.6.0 Under Construction: by Jeremy Massel – 1.11 UppSite - Go Mobile™: by MySiteApp Ltd. – 5.2 UppSite - Go Mobile™: by UppSite – 5.0 W3 Total Cache: by Frederick Townes – 0.9.7.3 WooCommerce Mijireh Checkout: by WooThemes – 1.0.8 – Not tested with the active version of WooCommerce WooCommerce Quantity Increment: by Automattic WooThemes – 1.1.0 – Not tested with the active version of WooCommerce Woocommerce Simple Storewide Sale: by Wpgenie – 1.1 – Not tested with the active version of WooCommerce WooCommerce Square: by WooCommerce – 2.0.8 WooThemes Updater: by WooThemes – 1.1.3 – Network enabled WordPress Importer: by wordpressdotorg – 0.6.1 WP Smush.it: by WPMU DEV – 1.6.5.4 WP Staging: by WP-Staging – 2.1.4 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #6 - /shop/ Cart: #7 - /cart/ Checkout: #8 - /checkout/ My account: #9 - /my-account/ Terms and conditions: #528 - /terms-and-privacy/ ### Theme ### Name: Flatsome Version: 3.10.1 Author URL: http://www.uxthemes.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-product_cat.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php ### Action Scheduler ### Complete: 242 Oldest: 2019-12-16 17:21:59 -0700 Newest: 2019-12-18 09:07:04 -0700 Pending: 3 Oldest: 2019-12-18 09:43:03 -0700 Newest: 2019-12-23 21:53:40 -0700 Canceled: 0 Oldest: – Newest: – In-progress: 0 Oldest: – Newest: – Failed: 0 Oldest: – Newest: – ``` * [Richard Bakos](https://wordpress.org/support/users/resonancedesigns/) * (@resonancedesigns) * [6 years, 5 months ago](https://wordpress.org/support/topic/critical-error-29/#post-12251385) * You need to install/enable the Soap Client class in your PHP config. Square will not work without it. You may not even be able to do this depending on what kind of hosting you have. If it’s a shared hosting envorinment you may be out of luck. But if you can SSH into your server and install the soap client and edit your php.ini file to enable it, you should be good. * Check your php.ini file for something like this: `extension=php_soap.dll` or ` extension=soap` and remove the semicolon to the left of it to uncomment it, save the file, and restart your server. If you can’t find anything like that in your php.ini file then you likely don’t have the soap client installed. To install it on Debian based Apache servers the following should work: * ``` sudo apt-get install php7.0-soap sudo systemctl restart apache2.service ``` * The version number in that first line, `php7.0-soap`, depends on the version of PHP the site is running. So if it’s PHP 7.2 you should change it to `php7.2- soap` - This reply was modified 6 years, 5 months ago by [Richard Bakos](https://wordpress.org/support/users/resonancedesigns/). - This reply was modified 6 years, 5 months ago by [Richard Bakos](https://wordpress.org/support/users/resonancedesigns/). * [Richard Bakos](https://wordpress.org/support/users/resonancedesigns/) * (@resonancedesigns) * [6 years, 5 months ago](https://wordpress.org/support/topic/critical-error-29/#post-12251695) * I noticed you are running a 5.x version of PHP. I’d update it if you can. If not, this will get the soap client installed on your server: * ``` sudo apt-get install php-soap sudo systemctl restart apache2 ``` * Plugin Support [wpnomad a11n](https://wordpress.org/support/users/wpnomad/) * (@wpnomad) * [6 years, 5 months ago](https://wordpress.org/support/topic/critical-error-29/#post-12256865) * Hi [@mettleceo](https://wordpress.org/support/users/mettleceo/) , * As [@resonancedesigns](https://wordpress.org/support/users/resonancedesigns/) rightly pointed out, you’d need to enable SoapClient on your server, and you’re running an old version of PHP which we recommend updating. * You can reach out to your web host to enable SoapClient as well as to update PHP for your account. * Do let us know if you have any further queries. * Plugin Support [Grigorij S. a11n](https://wordpress.org/support/users/grigaswp/) * (@grigaswp) * [6 years, 5 months ago](https://wordpress.org/support/topic/critical-error-29/#post-12272628) * Hi there, * We haven’t heard from you in a while so I’ll be marking this thread as resolved. * Feel free to open a new thread and link to this one if you have further questions though. * Have a wonderful day ahead! * [racingwinners](https://wordpress.org/support/users/racingwinners/) * (@racingwinners) * [6 years, 4 months ago](https://wordpress.org/support/topic/critical-error-29/#post-12345399) * Hi Guys. I have the same issue. My status detail below * ``` ### WordPress Environment ### WordPress address (URL): https://phvibez.com Site address (URL): https://phvibez.com WC Version: 3.8.1 REST API Version: ✔ 1.0.2 Log Directory Writable: ✔ WP Version: 5.3.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 5.6.40 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version PHP Post Max Size: 128 MB PHP Time Limit: 30000 PHP Max Input Vars: 1000 cURL Version: 7.62.0 OpenSSL/1.0.2k SUHOSIN Installed: – MySQL Version: 5.6.44-cll-lve Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.8.1 WC Database Prefix: wp_ MaxMind GeoIP Database: ✔ Total Database Size: 13.96MB Database Data Size: 13.28MB Database Index Size: 0.68MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_cartflows_ca_cart_abandonment: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_cartflows_ca_email_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_cartflows_ca_email_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_cartflows_ca_email_templates_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_comments: Data: 0.15MB + Index: 0.13MB + Engine MyISAM wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_options: Data: 1.36MB + Index: 0.04MB + Engine MyISAM wp_postmeta: Data: 9.67MB + Index: 0.21MB + Engine MyISAM wp_posts: Data: 2.03MB + Index: 0.17MB + Engine MyISAM wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_term_relationships: Data: 0.01MB + Index: 0.03MB + Engine MyISAM wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_usermeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_square_customers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (22) ### Akismet Anti-Spam: by Automattic – 4.1.3 Astra Starter Sites: by Brainstorm Force – 1.4.5 Astra Widgets: by Brainstorm Force – 1.2.1 Duplicate Page: by mndpsingh287 – 4.0 Elementor: by Elementor.com – 2.8.2 GA Google Analytics: by Jeff Starr – 20191109 Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.10 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.10.3 Google Analytics: by ShareThis – 2.2.5 Elementor - Header, Footer & Blocks: by Brainstorm Force Nikhil Chavan – 1.2.2 WPForms Widget For Elementor Page Builder: by HasTheme – 1.0.3 HTTP / HTTPS Removal: by Steve85b – 3.1 Jetpack by WordPress.com: by Automattic – 8.0 Limit Login Attempts Reloaded: by WPChef – 2.10.0 Really Simple SSL: by Rogier Lankhorst Mark Wolters – 3.2.7 RettiPay: by RettiPay – 1.0.0 – Not tested with the active version of WooCommerce SSL Insecure Content Fixer: by WebAware – 2.7.2 WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.3 – Not tested with the active version of WooCommerce WooCommerce Square: by WooCommerce – 2.0.8 WooCommerce: by Automattic – 3.8.1 WP File Manager: by mndpsingh287 – 5.5 WPForms Lite: by WPForms – 1.5.7 ### Inactive Plugins (1) ### Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.2 ### Must Use Plugins (1) ### installatron_hide_status_test.php: by – ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: ❌ Page visibility should be public Cart: #97 - /cart/ Checkout: #98 - /checkout/ My account: #99 - /my-account/ Terms and conditions: #2633 - /terms-of-service/ ### Theme ### Name: Astra Version: 2.1.1 – 2.2.1 is available Author URL: https://wpastra.com/about/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Square ### Environment: Production Tokenization Enabled: Debug Mode: Off ### Action Scheduler ### Complete: 540 Oldest: 2019-12-20 19:21:32 +0000 Newest: 2020-01-20 17:34:23 +0000 Pending: 1 Oldest: 2020-01-20 18:34:23 +0000 Newest: 2020-01-20 18:34:23 +0000 Canceled: 0 Oldest: – Newest: – In-progress: 0 Oldest: – Newest: – Failed: 0 Oldest: – Newest: – ``` * [Richard Bakos](https://wordpress.org/support/users/resonancedesigns/) * (@resonancedesigns) * [6 years, 4 months ago](https://wordpress.org/support/topic/critical-error-29/#post-12345584) * [@racingwinners](https://wordpress.org/support/users/racingwinners/) I would upgrade your version of PHP to 7.2 if possible. I would also strongly suggest pulling all of your theme modifications into a child theme so that you can update the parent theme you are using to it’s latest version (2.2.1) without compromising the modifications you’ve done. * You can also enable some debug logging by going to WooCommerce > Settings > Square and scrolling to the bottom to tick the checkmark for “Log debug messages to the WooCommerce status log” * You can view those status logs from WooCommerce > Status and then click on the logs tab near the top. In the dropdown on the right, there are various log files with dates and times you can look through to try to find more detailed messages that might help you track down the cause of your issue. * Hope that helps. * [racingwinners](https://wordpress.org/support/users/racingwinners/) * (@racingwinners) * [6 years, 4 months ago](https://wordpress.org/support/topic/critical-error-29/#post-12345744) * Thanks the upgrade did the trick. * [Richard Bakos](https://wordpress.org/support/users/resonancedesigns/) * (@resonancedesigns) * [6 years, 4 months ago](https://wordpress.org/support/topic/critical-error-29/#post-12345764) * [@racingwinners](https://wordpress.org/support/users/racingwinners/) You’re welcome. * [mattpmoore](https://wordpress.org/support/users/mattpmoore/) * (@mattpmoore) * [5 years, 11 months ago](https://wordpress.org/support/topic/critical-error-29/#post-13136951) * I’m getting a similar error (when I try and edit Coupons) * I think everything is upto date * ``` ### WordPress Environment ### WordPress address (URL): https://innofresh.com Site address (URL): https://innofresh.com WC Version: 4.3.0 REST API Version: ✔ 1.0.10 WC Blocks Version: ✔ 2.7.1 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.3.0 Log Directory Writable: ✔ WP Version: 5.4.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.3 PHP Post Max Size: 512 MB PHP Time Limit: 120 PHP Max Input Vars: 1000 cURL Version: 7.35.0 OpenSSL/1.0.1 SUHOSIN Installed: – MySQL Version: 5.6.34-log Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.3.0 WC Database Prefix: wp_z56nb4_ Total Database Size: 552.42MB Database Data Size: 518.24MB Database Index Size: 34.18MB wp_z56nb4_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + 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0.00MB + Engine InnoDB wp_zjezpt_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_zjezpt_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_zjezpt_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_zjezpt_options: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_zjezpt_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_zjezpt_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_zjezpt_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_zjezpt_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_zjezpt_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_zjezpt_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_zjezpt_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_zjezpt_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ### Post Type Counts ### amn_wpforms-lite: 5 attachment: 73 nav_menu_item: 59 page: 53 post: 7 product: 5 product_variation: 26 revision: 327 shop_coupon: 19 shop_order: 968 shop_order_refund: 26 slide: 5 widget: 1 wpforms: 3 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (18) ### Custom CSS Pro: by WaspThemes – 1.0.6 Display Widgets: by Strategy11 – 2.7 DreamHost Panel Login: by DreamHost danielbachhuber – 1.0.0 Genesis Connect for WooCommerce: by StudioPress – 1.1.0 – Installed version not tested with active version of WooCommerce 4.3.0 Popup Maker WP: by Popup Maker – 1.2.3.6 Really Simple SSL pro: by Rogier Lankhorst – 1.0.18 Really Simple SSL: by Really Simple Plugins – 3.3.4 Stamps.com WooCommerce Extension (USPS): by WooForce – 1.6.9 – Installed version not tested with active version of WooCommerce 4.3.0 Proxy Cache Purge: by Mika Epstein – 4.8.1 WooCommerce PayPal Powered by Braintree Gateway: by WooCommerce – 2.3.11 – Installed version not tested with active version of WooCommerce 4.3.0 WooCommerce Google Analytics Pro: by WooThemes / SkyVerge – 1.1.5 (update to version 1.8.14 is available) – Installed version not tested with active version of WooCommerce 4.3.0 WooCommerce Print Invoices/Packing Lists: by WooThemes / SkyVerge – 3.1.6 (update to version 3.8.6 is available) – Installed version not tested with active version of WooCommerce 4.3.0 WooCommerce Shipment Tracking: by WooThemes – 1.6.1 (update to version 1.6.23 is available) – Installed version not tested with active version of WooCommerce 4.3.0 WooCommerce: by Automattic – 4.3.0 WooCommerce Helper: by WooCommerce – 1.7.2 – Installed version not tested with active version of WooCommerce 4.3.0 – Network enabled Yoast SEO Premium: by Team Yoast – 5.2 WPForms Lite: by WPForms – 1.6.1 Innofresh Custom Code: by ZigzagPress – 1.0.0 ### Inactive Plugins (8) ### Akismet Anti-Spam: by Automattic – 4.1.6 Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 1.6.6 – Installed version not tested with active version of WooCommerce 4.3.0 Redirection: by John Godley – 4.8 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.16.26 Woo Braintree Payment: by Eugen Mihailescu MyNixWorld – 0.2-1.1 – Installed version not tested with active version of WooCommerce 4.3.0 Woocommerce USPS Label Printing: by wanderlust-webdesign.com – 2.0.0 – Installed version not tested with active version of WooCommerce 4.3.0 WP Super Cache: by Automattic – 1.7.1 Yoast SEO: by Team Yoast – 14.5 – Installed version not tested with active version of WooCommerce 4.3.0 ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: ❌ Page ID is set but the page does not exist Cart: #9 - /cart/ Checkout: #10 - /checkout/ My account: #11 - /my-account/ Terms and conditions: #27 - /terms-and-conditions/ ### Theme ### Name: Eshop Version: 1.8 Author URL: http://www.zigzagpress.com/ Child Theme: ✔ Parent Theme Name: Genesis Parent Theme Version: 3.3.2 Parent Theme Author URL: https://www.studiopress.com/ WooCommerce Support: ✔ ### Templates ### Overrides: eshop/woocommerce/archive-product.php version 2.0.0 is out of date. The core version is 3.4.0 eshop/woocommerce/emails/customer-completed-order.php version 2.5.0 is out of date. The core version is 3.7.0 eshop/woocommerce/single-product/meta.php version 1.6.4 is out of date. The core version is 3.0.0 eshop/woocommerce/single-product/short-description.php version 1.6.4 is out of date. The core version is 3.3.0 eshop/woocommerce/single-product.php Outdated Templates: ❌ Learn how to update ### Braintree (Credit Card) ### Environment: Production Tokenization Enabled: ✔ Debug Mode: Save to Log ### Braintree (PayPal) ### Environment: Production Tokenization Enabled: ✔ Debug Mode: Save to Log ### Action Scheduler ### Complete: 296 Oldest: 2020-06-16 22:54:23 +0000 Newest: 2020-07-17 16:49:26 +0000 Pending: 2 Oldest: 2020-07-18 00:54:18 +0000 Newest: 2020-07-18 16:28:12 +0000 ``` Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘critical error’ is closed to new replies. * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354) * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/) * 11 replies * 6 participants * Last reply from: [mattpmoore](https://wordpress.org/support/users/mattpmoore/) * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/critical-error-29/#post-13136951) * Status: resolved