Critical Error

  • pulpedtravel

    (@pulpedtravel)


    3 years, 1 month ago

    Hi!

    I updated 5 plugins installed on my site (while three of them loaded successfully Convertkit and Yoast were having issues). This then led to the following message appearing…

    There has been a critical error on this website.

    Learn more about debugging in WordPress.

    I went to the wordpress.org dashboard for my site and it suggested I should disconnect Jetpack. I have done this, but I can now no longer access my site, nor the dashboard and am now reverted to a previous wordpress.com website I have.

    Please help in resolving this as I am a bit lost at where to go from here as my website does not work and I can no longer access the dashboard. I have looked at around and had a look at my host account, but am a little unsure what I can do to recover my site.

    Any help is much appreciated.

    Mike

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Vlad T

    (@vladytimy)

    3 years, 1 month ago

    Hi, @pulpedtravel

    Try manually deactivating your plugins using one of the two methods listed below, without any Dashboard access required.
    (also described here). If that resolves the issue, reactivate each one individually until you find the cause.

    1. Reset your plugins folder via FTP or the file manager provided in your host’s control panel. This method preserves plugin options but requires plugins be manually reactivated.

    • Navigate to the wp-contents folder
    • Rename the folder plugins in it to plugins.hold
    • Go to Dashboard > Plugins and you’ll see all “missing” plugins have been disabled.
    • Then, rename plugins.hold back to plugins and activate in Dashboard > Plugins all the plugins except the one causing troubles

    2. Use phpMyAdmin to deactivate all plugins.

    • In the table wp_options, under the option_name column find the active_plugins field. (Note: The table prefix of wp_ may be different if you changed it when installing)
    • On this row, change the option_value field to: a:0:{}. Save the changes and this will deactivate all plugins.
    • Then from Dashboard > Plugins you need to reactivate all plugins, except the one causing you troubles

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Hope this helps,
    Kind regards!

    Thread Starter pulpedtravel

    (@pulpedtravel)

    3 years, 1 month ago

    Sorry for the delay in replying. Many thanks for your repsonse. It worked! Thank you.

    Vlad T

    (@vladytimy)

    3 years, 1 month ago

    Happy to help! Glad it worked! 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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