Support » Fixing WordPress » Critical error

  • Attempts to edit this page bring up the message, “There has been a critical error on this website. Please check your site admin email inbox for instructions.”

    The page is viewable and appears normal. Yet I can’t edit the page, either by clicking “Edit Page” when the page is on screen and I’m logged in, or from the page list in the Dashboard. I can edit other pages on the same site.

    I’ve recently encountered other flaky behavior. I edit a page, press Update, and get a message saying the update failed, although when I check the page, it has in fact updated.

    All updates are current and I’ve cleared browser caches and cookies. Same behavior in Chrome and Edge, BTW. Thoughts?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and switch to the default Twenty Twenty-One theme. If the problem goes away, enable them one by one to identify the source of the problem.

    If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

    Thanks for the reply. I installed Health Check and disabled all plugins, finding that I had no problem editing the relevant page. Then I activated them one by one in alphabetical order, running into a problem only when I activated the last one on the list, a popular SEO plugin starting with “Y”. So then I deactivated all plugins, and activated them again in reverse alphabetical order (beginning with Yoast) without encountering a problem. The issue remains undiagnosed, but the problem has gone away, at least for now. Is it possible there are plugins that are incompatible only if activated in the wrong order?

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    In that case, I recommend reporting the problem at https://wordpress.org/support/plugin/wordpress-seo/ so the plugin’s developers and support community can help you with this.

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.