Title: Critical error
Last modified: December 9, 2020

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# Critical error

 *  Resolved [shawnl1](https://wordpress.org/support/users/shawnl1/)
 * (@shawnl1)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/critical-error-134/)
 * Unable to access my site!
 * Since WordPress 5.2 there is a built-in feature that detects when a plugin or
   theme causes a fatal error on your site, and notifies you with this automated
   email.
 * In this case, WordPress caught an error with one of your plugins, Jetpack by 
   WordPress.com.
 * Error Details
    ============= An error of type E_COMPILE_ERROR was caused in line
   30 of the file /var/www/wp-content/plugins/jetpack/vendor/jetpack-autoloader/
   autoload_functions.php. Error message: require_once(): Failed opening required‘/
   var/www/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Composer/
   Package.php’ (include_path=’.:/opt/remi/php73/root/usr/share/pear:/opt/remi/php73/
   root/usr/share/php:/usr/share/pear:/usr/share/php’)
 * —
 * Any help appreciated.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcritical-error-134%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Dat Hoang](https://wordpress.org/support/users/htdat/)
 * (@htdat)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/critical-error-134/#post-13769709)
 * We’re sorry to see this error happens on your site.
 * Based on the error itself, it seems that WooCommerce or Jetpack was not updated
   completely.
 * There are a number of reasons that an automatic update could fail. Jetpack/WooCoommerce
   is a large plugin, with many modules and language files. This can cause issues
   with some servers when using the automatic update.
 * Could you please try manually reinstalling Jetpack and WooCommerce? To do so,
   download the Jetpack plugin here:
 * [http://downloads.wordpress.org/plugin/jetpack.latest-stable.zip](http://downloads.wordpress.org/plugin/jetpack.latest-stable.zip)
   
   [http://downloads.wordpress.org/plugin/woocommerce.latest-stable.zip](http://downloads.wordpress.org/plugin/woocommerce.latest-stable.zip)
 * Then, log in to your site via FTP, and delete the existing Jetpack and WooCommerce
   plugin folders. You should then be able to reinstall the plugins manually by 
   following the instructions here:
 * > [Managing Plugins](https://wordpress.org/support/article/managing-plugins/)
 * I would strongly recommend that you make a complete backup of your website before
   trying this.
 * I hope this helps! Please let us know if you have any questions.
 *  Thread Starter [shawnl1](https://wordpress.org/support/users/shawnl1/)
 * (@shawnl1)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/critical-error-134/#post-13771281)
 * [@htdat](https://wordpress.org/support/users/htdat/) thank you for your reply.
   How do I log in via FTP? Can I backup the site via the FTP log in?
 *  Thread Starter [shawnl1](https://wordpress.org/support/users/shawnl1/)
 * (@shawnl1)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/critical-error-134/#post-13771607)
 * [@htdat](https://wordpress.org/support/users/htdat/) I contacted my hosting and
   they were able to disable all plugins for me but when I install the plugins back
   they crash the site again.
    So the issue is with these new versions of the plugins.
 * What now?
 *  [Dat Hoang](https://wordpress.org/support/users/htdat/)
 * (@htdat)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/critical-error-134/#post-13775086)
 * At this point, we’d like to have a look at your site to try to figure out what’s
   happening.
 * Could you contact us [via this contact form](https://jetpack.com/contact-support/?rel=support&hpi=1)
   and mention this thread?
 * Feel free to leave a reply here after you submit the form above.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Critical error’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Dat Hoang](https://wordpress.org/support/users/htdat/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/critical-error-134/#post-13775086)
 * Status: resolved