Support » Plugin: Subscribe To Comments Reloaded » Critical 500 internal server error

  • Resolved Poukame

    (@poukame)


    Hello,

    Since the last version 160115, each time the plugin is updated my website frontend and backend crash with the error 500.

    I’ve read previous thread about Bluehost and PHP version but I’m using Bluehost and the PHP version is 5.4.24 and it’s still crashing badly.

    I’ve reverted to the previous working version but these days WordPress automatically update plugin from time to time (annoying feature by the way !!) and therefore my website crashes with it :(.

    https://wordpress.org/plugins/subscribe-to-comments-reloaded/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Reedyseth

    (@reedyseth)

    Hi @Pukame,

    Please check that your .htaccess file is not overwriting your current PHP version, also make sure to be calling you latest version within that file, mostly all the users complaint about that issue with BlueHost.

    As for the automatic auto update, please add this at the end of the wp-config.php file.

    define( 'AUTOMATIC_UPDATER_DISABLED', true );

    Hi Reedyseth,

    In my .htaccess nothing calls PHP. There are only parameters for W3TC. How do I make sure it’s calling the lastest version ?

    I’ve done the change to wp-confif. Thanks.

    I got the same problem here. My php version is 5.5.9. My .htaccess doesn’t call another php version. The problem also occured with the latest update to 160115. The /comment-subscription site calls a template as described here: https://github.com/stcr/subscribe-to-comments-reloaded/wiki/KB#create-a-real-management-page

    Calling the mangement page, with or without a parameter, results in a 500 server error.

    Generating a new StCR Unique Key also results in a 500 server error.

    Hi
    I am getting exactly the same problem. My real management page generates a 500 error.
    Looking at my error log, this is the exact error:

    PHP Fatal error: Call to undefined method stcr\\stcr_subscribe_reloaded::subscribe_reloaded_manage()

    I had the line you explained in your documentation to add:

    /* Template Name: Subscribe To Comments */
    if (isset($wp_subscribe_reloaded)){ global $posts; $posts = $wp_subscribe_reloaded->subscribe_reloaded_manage(); }

    Good luck and keep us posted!

    Plugin Author Reedyseth

    (@reedyseth)

    @xberg Your issue is different from the one reported by Poukame, although you get a 500 error both are for differente reasons.

    As for you problem, please follow the guide that I have updated with the new code version

    <?php
    /* Template Name: Subscribe To Comments */
    if (isset($wp_subscribe_reloaded)){ global $posts; $posts = $wp_subscribe_reloaded->stcr->subscribe_reloaded_manage(); }
    ?>

    Regards,!!

    Fantastic! It works!

    Thank you for the super fast support and my apologies for polluting this thread. I completely missed any warning message you would have sent when I did my upgrade 🙂

    Plugin Author Reedyseth

    (@reedyseth)

    Your’re Welcome.

    Glad to here that it worked.!

Viewing 7 replies - 1 through 7 (of 7 total)
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