Support » Plugin: Crisp Live Chat » Crisp is a tasty appetizer…

  • …but an expensive one. After 5 minutes you realize you already need more basic features but they are all premium. At least they could have offered the possibility to customize messages in your own language, but that is also a Pro feature. It’s buggy with Firefox and smooth on Chrome. There’s also the problem of the user not able to close the conversation(s), this way that stays on on every new visit to the site… it may be logic to someone, not to me.
    However, the technology and performance is something I have never experienced before for how good it is.

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  • Plugin Author crisp.im

    (@crispim)

    Crisp is having a lot of features, it’s it’s right few are premium. Compared to our competitors, you have a ton of free feature.

    For our paid plans, it stills very affordable. For instance Crisp Pro is around $6 per agent and comes with Unlimited messages. A similar plan would be x10 more expensive at many other providers.

    I confirm that you can live perfectly with the basic free feature and you can always upgrade, but for me there’s absolutely no chance unless you implement the possibility for users to close/delete a conversation. I seriously cannot imagine how you didn’t think of this, I mean, one will be chatting over and over with the customer service and after 6 months, 1 year, he will still see those conversations cluttering the chat box? It’s ridiculous.

Viewing 2 replies - 1 through 2 (of 2 total)
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