Credit/ Debit card payments option unchecked and can’t select it

  • Resolved carolinesianholder

    (@carolinesianholder)


    2 years, 5 months ago

    Hi there,

    I have a strange one here. I am running a multisite, so the same plugins, themes and setup on both.

    On one, the woocommerce payments are still working just fine.

    On the other, in payment settings under payment methods accepted on checkout, the box for Credit card/ debit card is now unchecked, and I cannot select it (When I hover over the box I get a circle with a line through symbol).

    I did try uninstalling all non essential plugins and swapping the theme, but that made no difference. I didn’t really expect it to as the other site is not experiencing the same issue, and as mentioned, they’re a multisite installation they both run off the same plugins etc.

    I’m really not sure what else to try. Stripe express is still connected and active, so I don’t think it’s anything to do with that.

    I saw @gjsouthwell had the same issue around 6 weeks ago but it seems it resolved itself.

    Any help would be appreciated.

    Thank you,

    Caroline

Viewing 4 replies - 1 through 4 (of 4 total)
  • gjsouthwell

    (@gjsouthwell)

    2 years, 5 months ago

    Hi Caroline,

    I contacted Woocommerce support (support@woocommerce.com), and they were extremely helpful. Ultimately, I gave them login access, and they disabled all WooCommerce Payments payment methods, and then re-enabled them, and mysteriously the problem resolved itself (they didn’t know why). So if you’ve already tried that, then I recommend contacting WooCommerce support, and they’ll talk you through troubleshooting – they really were excellent. Sorry I can’t be more helpful.

    Best wishes,

    Gareth.

    Thread Starter carolinesianholder

    (@carolinesianholder)

    2 years, 5 months ago

    Hey Gareth,

    thanks so much for coming back to me on this.

    I had tried that but I just tried again on the off chance. Still no luck, unfortunately. I have created a ticket but so far not had any response. I’m hoping they will come back soon.

    Thanks again

    Caroline

    Beauty of Code (woo-hc)

    (@beautyofcode)

    2 years, 5 months ago

    Hi Caroline,

    I’m sorry to hear that you are experiencing issues with WooCommerce Payments plugin on one of your sites, this sounds frustrating!

    I understand that you have already reached out to us directly, yes? Kindly allow 24-48 hours for our Happiness Engineers to get back to you.

    @gjsouthwell – Thanks for providing additional information, we appreciate your contribution to wanting to help a fellow user resolve their issue 🙂

    Since further support will be provided internally, I’ll go ahead and mark this thread as resolved.

    However, should you need further help related to the WooCommerce Payments plugin, please create a new topic in the WooCommerce Payments forum, as this forum is dedicated to support related to the WooCommerce core plugin.

    Cheers!

    gjsouthwell

    (@gjsouthwell)

    2 years, 5 months ago

    @carolinesianholder You’re welcome, Caroline. As I said, they were very helpful, and eventually it was resolved. Good luck!

Viewing 4 replies - 1 through 4 (of 4 total)

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