Support » Fixing WordPress » credit card refunds

  • I am very new to all of this we had someone build us a web site and they used woo commerce. My problem is that they did not educate me on how to do anything they just told me to be careful cause you can crash it easy. I am not sure if this is where I ask but I need to know if I can refund someone their money back from my admin site? It seems like common scene that you should be able to but I cant figure it out. Also, I want to put a banner or something up that the customer sees that says website under construction please call or email. Is there a way to do that?
    I am also trying to figure out shipping cause right now it is saying free shipping but I want to set up zones by weights but all I see on my site is shipping classes under products. Sorry for the length of this but if anyone can help me or point me in the direction for help I would appreciate it.

    Thank you

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  • Hello, this would depend on your payment gateway and if this feature is available for your payment gateway plugin.

    If you don’t see this as an option in your WordPress admin, then you should be able to process a refund through your merchant account.

    Moderator Jose Castaneda



    As Lorenzo stated that would depend on how the gateway is configured. Unfortunately we can’t really provide much advice. The biggest thing I would say is to take it up with the person who built it for you.

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