Credit Card Not working for customers outside of US

  • Resolved point4design

    (@point4design)


    5 years, 3 months ago

    Our customers outside of the USA aren’t able to enter any credit card information when checking out. The field is disabled and they are forced to use our Paypal option to pay. Any ideas what could be going wrong?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Zach W

    (@dynamiczach)

    Automattic Happiness Engineer

    5 years, 3 months ago

    Hi there!

    I tested the checkout and it looks like things are working for you now:

    http://cld.wthms.co/9ll1v5

    Is everything working properly, or are there still issues?

    If there are still issues, the first thing I would do is make sure you have both WooCommerce and the Braintree plugins updated to the latest versions.

    Then, go to your Braintree settings under WooCommerce > Settings > Payments > Braintree (Credit Card), then make sure you have the Show on checkout page setting selected for “Debug Mode”.

    Then, with that enabled, see if you can test the checkout page (from another country) and what message comes up for you. “Debug Mode” should output helpful information on the checkout page as to why the field is disabled for customers outside of the USA.

    Plugin Support Julia Amosova

    (@jamosova)

    5 years, 3 months ago

    Hi @point4design,

    looks like you are all set for now so I am going to mark this thread as Resolved. Feel free to connect with us again should you have any additional questions!

Viewing 2 replies - 1 through 2 (of 2 total)
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