Credit Card Form Fails on mobile safari/private safari

  • Resolved Jenny Hinton

    (@cipherskincare)


    8 months, 2 weeks ago

    I’m having issues with the credit card input form validating on mobile Safari or private web Safari. The form input field is not selectable. I’m running the most recent plugin version 1.8.0.

    View post on imgur.com
    How the credit card form shows on mobile safari or private safari on mac

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Airwallex

    (@airwallex)

    8 months, 1 week ago

    Hi Jenny,

    Thanks for your message, do you have a staging site we can use to test and check?

    Thanks,

    Airwallex Support Team

    Thread Starter Jenny Hinton

    (@cipherskincare)

    8 months, 1 week ago

    Yep, do you have an email address I can use to set up a login?

    Plugin Author Airwallex

    (@airwallex)

    8 months, 1 week ago

    Sure. Can you use woocommerce-comms@airwallex.com

    Thanks,

    Airwallex Support Team

    Thread Starter Jenny Hinton

    (@cipherskincare)

    8 months, 1 week ago

    Great. Login details have been sent to your email address.

    Plugin Author Airwallex

    (@airwallex)

    8 months, 1 week ago

    Thanks Jenny,

    Let us test and we will get back to you by next week. Have a good weekend.

    Thanks,

    Airwallex Support Team

    Plugin Author Airwallex

    (@airwallex)

    8 months, 1 week ago

    Hi Jenny,

    Thanks for providing access, we have checked and found the possible issue. It seems like you have installed a plugin called Speed Optimizer that is blocking the rendering if the JS files.

    To fix can you add
    https://checkout.airwallex.com/assets/elements.bundle.min.js

    under “Exclude from Deferral of Render-blocking JS”. You can find this under Speed Optimiser > Frontend > Javascript Tab > Exclude from Deferral of Render blocking JS


    Do let us know if it works!

    Thanks,
    Airwallex Support Team

    Thread Starter Jenny Hinton

    (@cipherskincare)

    8 months, 1 week ago

    Hi there, that worked a treat. Thanks.

    I have one other question for you. After enabling the single product page quick checkout buttons, my Ajax add to cart button no longer works properly.

    It should bring up the mini cart after clicking, showing the added product in the mini cart. Instead, nothing happens. If I open the mini cart, it shows as empty. If I reload the page, however, the product will be in the cart.

    Could you please take a look at this for me? I can’t seem to nail down the cause.

    Thanks!

    Plugin Author Airwallex

    (@airwallex)

    8 months, 1 week ago

    Hi Jenny,

    Glad to hear it worked! We are checking the second issue and will let you know soon.

    Thanks,

    Airwallex Support Team

    Thread Starter Jenny Hinton

    (@cipherskincare)

    8 months, 1 week ago

    Please disregard my second request. It was an unrelated issue. Appreciate the help!

    Plugin Author Airwallex

    (@airwallex)

    8 months, 1 week ago

    Hi Jenny,

    Can I confirm there are no other issues and the plugin is working just fine for you? If so I will close this thread. Again appreciate your patience and thanks for using Airwallex.

    Thanks,

    Airwallex Support Team

    Plugin Author Airwallex

    (@airwallex)

    8 months ago

    Closing thread as issue was resolved

    Plugin Author Airwallex

    (@airwallex)

    7 months, 1 week ago

    Resolved

Viewing 12 replies - 1 through 12 (of 12 total)
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