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  • Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    Hi there,

    Those Stripe Credit Card fields are loaded directly from Stripe using a JavaScript file that is pulled in directly from Stripe’s server. A security feature of that setup is that if there are any JavaScript errors on the page, it will prevent the fields from loading.

    The most common errors we see that prevent those fields from loading are related to SSL errors (like forms loading from a https version of the site trying to load assets from the non-https version of the site) and conflicts with other javascript files on the page.

    Some themes also load a different version of jQuery (a JavaScript library) than the one that ships with WordPress. That will cause all sorts of issues, but also this one.

    Without a link to the site to see it live, I am just guessing a bit. can you link us to a page where the problem is happening live?

    Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    @ryseavenue

    Following up here. I’ll go ahead and mark this as resolved, but if it’s not, feel free to reach back out with a link to where we can see the problem live. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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