Support » Plugin: WooCommerce Stripe Payment Gateway » Credit Card fields not working

Credit Card fields not working

  • Resolved jennifers

    (@jennifersalness)


    3 years, 8 months ago

    The credit card fields for Stripe payments are not able to be filled in at all, and it seems to be a Genesis theme conflict. I am using the Digital Pro theme from StudioPress, and when I revert to Twenty-Seventeen theme, it works just fine. StudioPress is currently troubleshooting the issue for me as well, but can’t seem to come up with a solution just yet. I am not changing my theme.

    All plugins are updated (including the Genesis Connect for WooCommerce plugin), Stripe license keys and keys are correct, etc.

    Please help ASAP as it’s the holiday season and I am losing customers because of this issue.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Blake Imeson

    (@imeson)

    3 years, 8 months ago

    I was having this exact issue and it turned out to be a Yoast Local SEO plugin conflict. Deactivating solved :/

    Thread Starter jennifers

    (@jennifersalness)

    3 years, 8 months ago

    Glad you resolved it. I don’t use Yoast, and had deactivated everything, changed themes, etc, and it is indeed a Genesis theme issue.

    I’m ready to get another payment gateway even though I love Stripe. Ugh.

    Plugin Support AJ a11n

    (@amandasjackson)

    3 years, 8 months ago

    Hi @jennifersalness

    I don’t use Yoast, and had deactivated everything, changed themes, etc, and it is indeed a Genesis theme issue.

    I see that you were able to locate the cause of the issue you were experiencing with your Stripe payment gateway, being a theme issue. ?

    So I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter jennifers

    (@jennifersalness)

    3 years, 8 months ago

    I did not locate the issue. I decided I couldn’t keep losing customers, so I changed to a different gateway.

    Plugin Support AJ a11n

    (@amandasjackson)

    3 years, 8 months ago

    @jennifersalness

    and it is indeed a Genesis theme issue.

    Did you say that changing the theme worked to have Stripe show and function correctly? If so, then the “issue” was with the theme. To resolve the issue, and use your chosen theme and Stripe together you would want to reach out to the theme’s developer regarding this, as errors may be caused by non-standard/poorly coded themes. You can read more about this here

    I understand that you have now switched gateways, I just wanted to touch base with you incase at some point you wanted to use Stripe with your theme.

Viewing 5 replies - 1 through 5 (of 5 total)
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