Support » Plugin: WooCommerce » Credit Card Fields Broken

  • Resolved paytonstray


    ### WordPress Environment ###

    Home URL:
    Site URL:
    WC Version: 3.4.3
    Log Directory Writable: ✔
    WP Version: 4.9.6
    WP Multisite: –
    WP Memory Limit: 256 MB
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    Language: en_US
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    ### Server Environment ###

    Server Info: Apache
    PHP Version: 5.6.27 – We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 33 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.48.0

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    ### Database ###

    WC Database Version: 3.4.2
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ✔
    Total Database Size: 62.62MB
    Database Data Size: 58.70MB
    Database Index Size: 3.92MB
    wp_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
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    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    wp_commentmeta: Data: 5.62MB + Index: 0.78MB
    wp_comments: Data: 3.70MB + Index: 0.57MB
    wp_et_bloom_stats: Data: 0.00MB + Index: 0.00MB
    wp_ewwwio_images: Data: 1.90MB + Index: 0.95MB
    wp_instapage_debug: Data: 0.00MB + Index: 0.00MB
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    wp_options: Data: 5.61MB + Index: 0.07MB
    wp_postmeta: Data: 21.06MB + Index: 0.83MB
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    ### Post Type Counts ###

    attachment: 2450
    customize_changeset: 6
    custom_css: 2
    feedback: 489
    fl-builder-template: 6
    fl-theme-layout: 6
    mc4wp-form: 2
    ml-slider: 1
    nav_menu_item: 18
    page: 44
    post: 392
    product: 3
    revision: 2177
    safecss: 1
    shop_order: 6
    wpcf7_contact_form: 1
    wpp_popup: 1
    wpsc-product: 1

    ### Security ###

    Secure connection (HTTPS): ❌
    Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔

    ### Active Plugins (20) ###

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    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
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    ### WC Pages ###

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    Checkout: #15291 – /checkout/
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    ### Theme ###

    Name: Beaver Builder Child Theme
    Version: 1.0
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    Parent Theme Name: Beaver Builder Theme
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    Parent Theme Author URL:
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: –

    Hi there,

    When the store is in test mode, I have no issues entering the CC information. However, when I switch it to live mode, the credit card info fields break and I can’t type into them. I’ve removed all the CSS & PHP that was affecting my store, and that did not solve the problem. Any ideas?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support ryanr14


    Hi there,

    I assume you are referencing Stripe here. If so, I’d be certain to get an SSL certificate installed by your host so your site can use HTTPS instead of HTTP. That will likely let Stripe work since it requires an SSL certificate.

    While you’re in touch with your host ask them to upgrade MySQL and PHP. 🙂

    Ugh my client uses GoDaddy which won’t let you upgrade MySQL and PHP without changing your hosting plan, which my client isn’t into. GoDaddy is the worst.

    Thank you for your help!! I’ll see what I can do about getting her SSL.. also an upcharge, because GoDaddy.. LOL.

    Plugin Support ryanr14


    Hi @paytonstray,

    Ahh, that’s no good. Those versions really are sub par, especially MySQL. Nonetheless, I hope the SSL certificate helps the Stripe issue.

    If that isn’t a fix there could be a conflict somewhere and it may likely be in the theme. You could confirm that by temporarily switching themes to see if Stripe works in live mode.

    Plugin Support Julia Amosova


    Automattic Happiness Engineer

    Hi @paytonstray,

    How is it going so far? Were you able to resolve the issue? Let us know if you have any follow-up questions or if we can mark it as Resolved.

    Plugin Support Julia Amosova


    Automattic Happiness Engineer

    Hi @paytonstray,

    Looks like you are all set for now so I am going to mark this thread as Resolved. Feel free to connect with us again should you have any additional questions!

Viewing 5 replies - 1 through 5 (of 5 total)
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