Support » Plugin: WooCommerce » Credit Card Fields Broken

  • Resolved paytonstray

    (@paytonstray)


    ‘`
    ### WordPress Environment ###

    Home URL: http://www.thelyonsshare.org
    Site URL: http://www.thelyonsshare.org
    WC Version: 3.4.3
    Log Directory Writable: ✔
    WP Version: 4.9.6
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 5.6.27 – We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 33 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.48.0
    OpenSSL/1.0.1e

    SUHOSIN Installed: –
    MySQL Version: ❌ 5.0.96-log – We recommend a minimum MySQL version of 5.6. See: WordPress requirements
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 3.4.2
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ✔
    Total Database Size: 62.62MB
    Database Data Size: 58.70MB
    Database Index Size: 3.92MB
    wp_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB
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    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
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    wp_commentmeta: Data: 5.62MB + Index: 0.78MB
    wp_comments: Data: 3.70MB + Index: 0.57MB
    wp_et_bloom_stats: Data: 0.00MB + Index: 0.00MB
    wp_ewwwio_images: Data: 1.90MB + Index: 0.95MB
    wp_instapage_debug: Data: 0.00MB + Index: 0.00MB
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    wp_options: Data: 5.61MB + Index: 0.07MB
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    wp_posts: Data: 20.60MB + Index: 0.58MB
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    ### Post Type Counts ###

    attachment: 2450
    customize_changeset: 6
    custom_css: 2
    feedback: 489
    fl-builder-template: 6
    fl-theme-layout: 6
    mc4wp-form: 2
    ml-slider: 1
    nav_menu_item: 18
    page: 44
    post: 392
    product: 3
    revision: 2177
    safecss: 1
    shop_order: 6
    wpcf7_contact_form: 1
    wpp_popup: 1
    wpsc-product: 1

    ### Security ###

    Secure connection (HTTPS): ❌
    Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔

    ### Active Plugins (20) ###

    Akismet Anti-Spam: by Automattic – 4.0.8
    Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.1.3.3
    Beaver Themer: by The Beaver Builder Team – 1.1.2
    Ultimate Addon for Beaver Builder: by Brainstorm Force – 1.8.2
    PowerPack for Beaver Builder: by Team IdeaBox – Beaver Addons – 2.6.5
    Bloom: by Elegant Themes – 1.3.1
    Comment Reply Notification: by denishua – 1.4
    CommentLuv: by Andy Bailey – 2.94.7
    Contact Form 7: by Takayuki Miyoshi – 5.0.2
    Instapage Plugin: by Instapage – 3.2.5
    jQuery Pin It Button for Images: by Marcin Skrzypiec – 2.4.3
    MailChimp for WordPress: by ibericode – 4.2.3
    Simple Social Icons: by Nathan Rice – 2.0.1
    UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.14.11

    WooCommerce Stripe Gateway: by WooCommerce – 4.1.7
    WooCommerce: by Automattic – 3.4.3
    Yoast SEO: by Team Yoast – 7.6.1
    WP Rocket: by WP Media – 3.0.5.1
    Smush: by WPMU DEV – 2.7.9.1
    WPD Beaver Builder Additions: by Doug Belchamber – 2.0.4

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    ### WC Pages ###

    Shop base: #15295 – /shop-dummy/
    Cart: #15290 – /cart/
    Checkout: #15291 – /checkout/
    My account: #15292 – /my-account/
    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: Beaver Builder Child Theme
    Version: 1.0
    Author URL: http://www.fastlinemedia.com
    Child Theme: ✔
    Parent Theme Name: Beaver Builder Theme
    Parent Theme Version: 1.6.4.1
    Parent Theme Author URL: http://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: –
    `’

    Hi there,

    When the store is in test mode, I have no issues entering the CC information. However, when I switch it to live mode, the credit card info fields break and I can’t type into them. I’ve removed all the CSS & PHP that was affecting my store, and that did not solve the problem. Any ideas?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support ryanr14

    (@ryanr14)

    Hi there,

    I assume you are referencing Stripe here. If so, I’d be certain to get an SSL certificate installed by your host so your site can use HTTPS instead of HTTP. That will likely let Stripe work since it requires an SSL certificate.

    While you’re in touch with your host ask them to upgrade MySQL and PHP. 🙂

    Ugh my client uses GoDaddy which won’t let you upgrade MySQL and PHP without changing your hosting plan, which my client isn’t into. GoDaddy is the worst.

    Thank you for your help!! I’ll see what I can do about getting her SSL.. also an upcharge, because GoDaddy.. LOL.

    Plugin Support ryanr14

    (@ryanr14)

    Hi @paytonstray,

    Ahh, that’s no good. Those versions really are sub par, especially MySQL. Nonetheless, I hope the SSL certificate helps the Stripe issue.

    If that isn’t a fix there could be a conflict somewhere and it may likely be in the theme. You could confirm that by temporarily switching themes to see if Stripe works in live mode.

    Plugin Support Julia Amosova

    (@jamosova)

    Automattic Happiness Engineer

    Hi @paytonstray,

    How is it going so far? Were you able to resolve the issue? Let us know if you have any follow-up questions or if we can mark it as Resolved.

    Plugin Support Julia Amosova

    (@jamosova)

    Automattic Happiness Engineer

    Hi @paytonstray,

    Looks like you are all set for now so I am going to mark this thread as Resolved. Feel free to connect with us again should you have any additional questions!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Credit Card Fields Broken’ is closed to new replies.