Credit Card field not showing up

Hello @sbeat ,

We haven’t heard from you for over a week now, so it looks like you don’t need our assistance anymore.

Feel free to re-open this ticket if needed.

Kind regards
Kasia

Hi @sbeat

Sorry for late response!

i just visited your site and checked that form. I was able to put credit card number, expiration date and control code without any issues there.

Did you manage to get this fixed meanwhile or while it seems to be working for me – it’s still not working for you?

If it’s not working for you, let us know please what browser(s) and device(s) did you test it with (along with version numbers of browser/OS) please and if those browser(s) had any extensions active at the time (especially any ad blocking related extensions).

Kind regards,
Adam

Hi @sbeat,

Sorry to hear its still an ongoing issue. Could you please check whether you could setup a staging site where this could be further invesitgated?

If yes, please do check whether you are able to replicate the same issue with the latest version of Forminator and with all plugins temporarily disabled?

Could you also please check whether it works fine if the form is added to a page separately instead of a popup?

Possible to also share the form export of the form with the latest version so that we could give a closer look?

Please check the following doc on how to export a form:
https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

If you are concerned about any sensitive information in the form, then you can duplicate your form, remove any sensitive information, and then export it.

You can share the export file via Google Drive, Dropbox or any cloud services in the next reply.

Looking forward to your response.

Kind Regards,
Nithin

Hi @sbeat

Thank you for the form, I can see you are using the PopUp maker, there was an issue in Forminator that should be fixed in the current version but it seems the problem persists with PopUp maker, I will report it to our developers.

A workaround is using this script:

add_action( 'wp_footer', function(){
    ?>
    <script type="text/javascript">
    jQuery( document ).ready(function($){
        let _pmaker = ['#popmake-697']; //Please change popup ID here
        jQuery.each(_pmaker, function(index, item) {
			if ( $(item).length ) {
				var elems = $(item).find('#stripe-1 .forminator-stripe-element');
				if ( $( elems ).is( ':hidden' ) ) {
					jQuery.expr.pseudos.visible = function( elems ) {
						return true;
					};
				}
			}
		});
    });
    </script>
    <?php
}, 9999 );

Replace the let _pmaker = [‘#popmake-697’]; using your PopUp ID.

You can implement the code as a mu-plugin https://wpmudev.com/docs/using-wordpress/installing-wordpress-plugins/#installing-mu-plugins

I was able to see it after the code https://monosnap.com/file/Sw3K4ArrJPUcobAJZqcb10w0RfwX1c

Best Regards
Patrick Freitas