That’s up to the payment gateway managing the subscription. I don’t think it would notify s2Member in that case, I’ll ask Jason.
This is what he said:
“They just result in a failed payment and s2 is notified about this. There are cases when a bank will just let it slide though; i.e. it doesn’t always result in a failure. If/when it does, the payment gateways trigger a failed payment notification to s2Member.”
What payment gateway are you using?
I am using PayPal.
From my experience PayPal does send out a notification email to the purchaser when the credit card expires so that a new credit card can be entered.
We were just hoping to be able to customize that message and provide personal contact to the client in case something went wrong.
> From my experience PayPal does send out a notification email to the purchaser when the credit card expires so that a new credit card can be entered.
This would be the case if the buyer used their PayPal acct. to pay you; but in that scenario it is in PayPal’s control; to my knowledge; i.e. if the customer is connected directly to PayPal, they may get a notice from their PayPal account about a payment having failed.
That said, I’m not aware of an any merchant-customizable email that is sent to a customer when their card expires. That’s something you could check with PayPal about though, just to be certain. There are many flavors of PayPal and I confess that I’ve not seen them all; across all countries either.
> We were just hoping to be able to customize that message and provide personal contact to the client in case something went wrong.
You may want to follow this: https://github.com/websharks/s2member/issues/243
