Title: Credentials not added
Last modified: February 3, 2020

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# Credentials not added

 *  [deanlavastica](https://wordpress.org/support/users/deanlavastica/)
 * (@deanlavastica)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/credentials-not-added/)
 * Hi,
 * im trying to get my negotiated rates in the UPS plugin, but when i check the 
   XML, i see that my login credentials are not used. I think my credentials need
   to be before the <request>. Anyone know how to fix this?
 * <?xml version=”1.0″?>
    <RatingServiceSelectionRequest xml:lang=”en-US”> <Request
   > <TransactionReference/> <RequestAction>Rate</RequestAction> <RequestOption>
   Shop</RequestOption> </Request> <PickupType> `01` <Description/> </PickupType
   > <Shipment> <Service> `03` <Description/> </Service> <Shipper> <ShipperNumber
   >01987W</ShipperNumber> <Address> <AddressLine1>Vareseweg 45</AddressLine1> <
   City>Rotterdam</City> <StateProvinceCode>*</StateProvinceCode> <PostalCode>3047AT
   </PostalCode> <CountryCode>NL</CountryCode> </Address> </Shipper> <ShipFrom> 
   <Address> <AddressLine1>Vareseweg 45</AddressLine1> <City>Rotterdam</City> <StateProvinceCode
   >*</StateProvinceCode> <PostalCode>3047AT</PostalCode> <CountryCode>NL</CountryCode
   > </Address> </ShipFrom> <ShipTo> <Name/> <CompanyName/> <AttentionName/> <Address
   > <City>Rotterdam</City> <PostalCode>3047 AT</PostalCode> <CountryCode>NL</CountryCode
   > </Address> </ShipTo> <Package> <PackagingType> `02` <Description/> </PackagingType
   > <PackageWeight> <Weight>1</Weight> <UnitOfMeasurement> `KGS` <Description/>
   </UnitOfMeasurement> </PackageWeight> <PackageServiceOptions/> </Package> <ShipmentServiceOptions/
   > </Shipment> </RatingServiceSelectionRequest>
 * Thanks in advance!

Viewing 1 replies (of 1 total)

 *  [Ahammed Mirdas](https://wordpress.org/support/users/mirdas/)
 * (@mirdas)
 * [6 years ago](https://wordpress.org/support/topic/credentials-not-added/#post-12600974)
 * Hello [@deanlavastica](https://wordpress.org/support/users/deanlavastica/) ,
 * Enable the
 * > Negotiated Rates
 *  option in the plugin to get your account rates.

Viewing 1 replies (of 1 total)

The topic ‘Credentials not added’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/ups-woocommerce-shipping-method_0073aa.
   svg)
 * [UPS WooCommerce Shipping Method Plugin](https://wordpress.org/plugins/ups-woocommerce-shipping-method/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ups-woocommerce-shipping-method/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ups-woocommerce-shipping-method/)
 * [Active Topics](https://wordpress.org/support/plugin/ups-woocommerce-shipping-method/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ups-woocommerce-shipping-method/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ups-woocommerce-shipping-method/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Ahammed Mirdas](https://wordpress.org/support/users/mirdas/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/credentials-not-added/#post-12600974)
 * Status: not resolved