Support » Plugin: Zendesk Chat » credential doesn’t work

  • hello
    i have installed a widget and provided a right credential but it doesn’t work.
    i’ve seen on the FAQ that I need to ask to our server admin about following.
    do I need to just ask our server admin to unblock zendesk for this?

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    The plugin tries to link up with Zendesk Chat by connecting using a few approaches including PHP Curl. If the outgoing connections are blocked (eg. by a firewall), please request your server administrator.

    Alternatively, you can also manually include the script in the footer file (“wp-content/themes/default/footer.php” in your wordpress installation).

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