Support » Plugin: WooCommerce Stripe Payment Gateway » Creating Charge Fail for KLARNA

  • Resolved berlin13351


    Hey Guys!
    Yesterday I’ve received a new order with failed payment process.
    The customer chooses KLARNA, a common payment method in EU I just implement some days before but never checked for proper functionality..

    Today I called Stripe-Support. They checked the logs and told me, the plugin I use, creates sources but does not create a charge:

    To resolve this, you or your developer will need to make an adjustment to your Stripe integration by adding code to use the sources when making charges.

    There is no way to add anything, anywhere in this plugin….!? So how to solve issues appearing when customer uses KLARNA as payment method. Other payment methods works well either!

    Thanks for your attention!

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  • Plugin Support Phil


    Automattic Happiness Engineer

    @berlin13351 can you please go to the “Plugins” tab on your site and check to see which Stripe plugin you are using.

    This forum is for support with our plugin, WooCommerce Stripe By: WooCommerce:

    If you are using a Stripe plugin from another manufacturer, you would need to contact that developer.

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