Support » Plugin: WooCommerce » Creating (and displaying (!) categories and subcategories

  • Resolved chrissmit



    I keep struggling with this so hoping for some help (I feel like a monkey looking at a watch).

    This is what I want and it should be that difficult:
    I want two main categories displayed on the above-mentioned page:
    1. Culture Matters
    2. Other

    Both main categories have subcategories (e.g. videos; audio; lists)

    I think I have done all that:
    The category Culture Matters has three subcategories; e.g. there’s a category called “Video” which I’ve set as having the Parent Category as Culture Matters; etc.

    At this moment the two main categories don’t even show up on the shop page.

    In Appearance, I’ve set Woocommerce to display Categories; the only thing I see then are products…
    Even when I add a shortcode [product_categories] on the Shop page it doesn’t do what I want.

    What am I missing here?

    Thanks for the help

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Hello,

    At this moment the two main categories don’t even show up on the shop page.

    This may be just a cache issue. I checked your shop page and both Culture Matters and Other categories are showing on the Shop page –
    Can you please clear your browser cache and check again? You could also try with another browser.

    If you are referring to a different page or something else, can you please elaborate more? If easier, you can send us screenshots too. I recommend for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

    Thread Starter chrissmit



    I cleared my cache and checked on another computer (Mac/Safari): same result.

    This is a screenshot of how I have tried a “normal” category into a subcategory: file:///Users/chrissmit/Desktop/Screenshot%202021-01-27%20at%2017.07.07.png

    I’m still lost…


    Plugin Support Tseten a11n


    Can you send us a screenshot again as the one you shared is not accessible for us.

    If you don’t already have a screenshot service installed, here are a few options:




    * There is also a walkthrough guide here:

    Thread Starter chrissmit



    Hopefully this works better:

    Kind regards,

    Thread Starter chrissmit


    In addition to my previous screenshot:

    Hope this helps

    Hello @chrissmit

    Thank you for the screenshots. Looks like your categories and subcategories are created properly. Now, could you tell us where and how you want those categories to show?
    I’ve checked your shop page and I can see both Culture Matters and Other Stuff. When I click “Other Stuff” (for example), the subcategories are displayed just like your categories are set on the backend –

    If you could give us more detail about how you want to show them, we can help you further.

    Thread Starter chrissmit



    The current situation is that all categories are being displayed, including individual products.

    I think all my settings are set correctly.
    But they don’t result in what I want to see.

    I only (!) want to see two categories:
    Culture Matters & Other Stuff

    Under those two main categories, I want (and I think I have) put subcategories that will have their individual products.

    E.g. the main category Culture Matters should hold three subcategories: Video, Audio, Lists
    But at this moment everything is being shown.

    In the WordPress Appearance –> Customize, I’ve also set the Woocommerce to display Categories but it keeps on showing everything.

    Also, on the Shop page, I’ve added the shortcode [product_categories] but even that doesn’t do anything.


    Thank you for clarification. There are 2 settings pages I need you to go to:

    1) under Appearance > Customize > WooCommerce > Product Catalog, please check if shop page display is set to “Show Categories” and Category display is set to Show Subcategories –

    2) go to Products > Categories > Display Type, select Subcategories or products for each category depending on how you want to each category to show –

    I hope it helps.

    Hi @chrissmit

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.

    Thread Starter chrissmit



    I’ve checked and double-checked everything you said.
    Check out the result:

    It’ shows some categories but not the simplicity that I’m looking for:
    2 main categories with all the other products either being in one of them (depending on where I want them.

    This cannot be rocket-science and still I don’t seem to get it right.

    I apprecietate your help, but I’m not getting anywhere with this…

    Thanks again.

    Hmm…that’s strange. I did the same settings as I mentioned previously, and categories and products are showing properly on my test site.

    Can you please check if the issue caused by a conflict with your theme or with another plugin?

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 12 replies - 1 through 12 (of 12 total)
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