Creates Two Tickets

  • markusmai

    (@markusmai)


    3 years, 9 months ago

    Hi,

    we are using the Premium Version of the plugin. As a user submits our form, we have two feeds (contact data & ticket data) to transfer to our freshdesk account. The Sync is succesful, but the data are sent twice. In both feeds we enabled the option to update, if already exists.

    View the link to see a screenshot of the LOG
    # 20700 and # 20699 have the same content and are created within one submit.

    Do you have an idea, why this is happening?

    The page I need help with: [log in to see the link]

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