Support » Plugin: Request Form for Zendesk » Create Subject Using Custom Fields

  • PeteRob16

    (@betterbathrooms)


    Hi,

    Love the plugin, we’re about to launch this on our site but had a question over the subject field. We want to hide the field to stop customers having to complete it but we want to pre-fill it using a string of text plus a value from one of the custom fields we’ve got. For example, it would be the customer’s order number (the custom field) : Order Status Update. So the end result would be something like 1004324: Order Status Update.

    Is it possible to pull the value of one of the custom fields on the form into the subject?

    Thanks in advance!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author pipdig

    (@pipdig)

    Hi @betterbathrooms, glad to hear you like the plugin!

    I don’t think this will be possible at the moment unfortunately. However it’s a nice idea, so I’ll see if we can add it to the next update for you.

    PeteRob16

    (@betterbathrooms)

    Hi,

    Thanks for the reply.

    That’s a shame but it would be good to see it in a future release, we’re just trying to keep the number of fields the customer has to complete to a minimum. I know we can hide and pre-fill the subject but I wanted to keep the subject unique.

    One other question (let me know if I need to raise this as a separate request), when you redirect the user after they have submitted the form using the [redirect = ” “] value, we want the redirect link to open in a new tab/window. However, you can’t use target = “_blank” within the embed code. Is there any other way you can do this that you’re aware of?

    Plugin Author pipdig

    (@pipdig)

    We should be able to add a prefix/suffix option in the way you have described. Hopefully we can add it soon 🙂

    I have created a new option for you regarding your second question. If you update the plugin to version 2.7.3 you can change your shortcode to the following:

    [zendesk_request_form new_window='yes']

    This will make the form open a new window when it is submitted.

    PeteRob16

    (@betterbathrooms)

    That’s amazing, thank you!

    Now I just need to get the form cleared after it’s submitted but I’ll figure that out with JS somehow.

    This really is an amazing plugin, you should be proud!

    Plugin Author pipdig

    (@pipdig)

    Thank you for your kind words!

    This thread might help with resetting the form after submitting.

    Don’t forget to leave a star rating if you have found the plugin useful. It really helps us to develop it further 😊

    PeteRob16

    (@betterbathrooms)

    Done, have left a review for you 🙂

    One last question for now – the attachment field, is there a setting which can make that a mandatory field, i.e. something has to be uploaded? In our situation we need customers to upload pictures before we can deal with their request. Having this as a mandatory field on some of forms would stop customers from missing it and then we have to go back and request them again.

    Plugin Author pipdig

    (@pipdig)

    Good question!

    If you update to version 2.7.4 you can now force people to attach a file via:

    [zendesk_request_form attachments_required='yes']

    The update should show in your dashboard if you go to ‘Dashboard > Updates’

    PeteRob16

    (@betterbathrooms)

    This is brilliant, thank you!

Viewing 8 replies - 1 through 8 (of 8 total)
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