Hey @lori! Sorry to hear that the interface isn’t working for some reason! Most likely there is a conflict with another plugin that is preventing the scripts from loading.
Because this is on the admin side of your site, I won’t be able to look at the issue personally, so what we’ll need to do is have you open up the developer console in your browser to see if there is an error occurring – which there almost definitely is.
Click here for instructions on how to find to this panel in your browser (Note: if you’re on a Mac, use the Command ⌘ key in place of CTRL). Once you’ve got it open, look for anything in red – it will all look pretty foreign, but if you see anything in red, paste it back here.
Thread Starter
Lori
(@delphine)
Hi — wow, that was fast! You rock 🙂
I found this red line when I launched developer mode in Chrome:
Uncaught TypeError: Cannot read property ‘replace’ of undefined
underneath that in yellow, there was also this warning:
event.returnValue is deprecated. Please use the standard event.preventDefault() instead.
Does this shed any light?
Hey Lori, can you copy and paste / screenshot the entire set of messages. The “Uncaught TypeError” should have a reference to a file along the right side of it. That should tell us where the error is happening!
Thread Starter
Lori
(@delphine)
Hmmm… the error is definitely coming from SlickQuiz but I’m not sure why it’s happening.
Would you be able to send me the source code for the page? To get it, you would right click on the page and then select “View Source”. Copy and paste everything on the page that opens into http://pastebin.com/ and then post up the link to the pastebin.
Unfortunately when the bugs are on the admin side, they’re much harder to solve since we don’t have direct access. So thank you for your patience while we work to figure this out, I really hope we can solve it for you!
Thread Starter
Lori
(@delphine)
You are ten kinds of awesome, Julie!
Here is the link:
http://pastebin.com/TTv43U2X
Please don’t stress over this — I have a lot of work to do on revamping my site, so I’m not in any urgent rush or anything. I’m just really looking forward to trying your plugin 🙂
Hey! I figured it out! It looks like in the head section of your site, you’re including the JavaScript Prototype library.
This could have been included as part of another plugin or the theme itself, or maybe it was added for other reasons.
But the problem is that the Prototype library conflicts with the jQuery library which is also being loaded, and is also required by SlickQuiz among other plugins.
So, you’ll need to figure out how to remove that Prototype inclusion to get the quiz page to load.
Hope that helps get you on the right path!
Thread Starter
Lori
(@delphine)
Hi Julie — thanks so much, I will see if I can figure out where that Prototype library is coming from. Sorry to be late getting back to you — got busy here for a few days. Your support is super 🙂
