Create an order with pending payment status after clicked pay with PayPal

  • Resolved Alex Grapes

    (@alexgrapes)


    2 years, 5 months ago

    Hi.

    Is there a way to change settings of WooCommerce PayPal Payments (version 1.7.0.) that will allow to create an order with pending payment status exactly after a user clicked “PayPal button”/”Debit or Credit Card button” on checkout page?

    I am asking this because recently I faced with the following situation. A potential buyer was already on checkout stage, filled in all required contact and delivery fields and clicked pay with PayPal. But something went wrong and he didn’t complete the purchase. The sad thing is that I haven’t received the buyer’s contact details in such situation and couldn’t ask him if he needed any assistance.

    Hopefully this guy returned the next day and purchased the desired product. But anyway now I’m thinking about the way of getting clients details before he started payment process, so creating the order first seems the easiest way to solve the issue. Any other ideas are also welcome.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    2 years, 5 months ago

    Hi @alexgrapes,

    As of the latest version 1.7.0, there is no intended way to create the WooCommerce order immediately when the buyer clicks the smart button.
    We understand it’s not the desired behavior for most store owners but this behavior had to be changed in update 1.6.2 as a temporary measure to improve plugin compatibility. The instant checkout validation and order creation will eventually return, but not yet for the next update. You can read more details about it in this GitHub issue here: https://github.com/woocommerce/woocommerce-paypal-payments/issues/513

    In any case, when the order is rejected on PayPal’s end, then it should usually create a WooCommerce order in the status “Failed” with a short description of the failure.
    Do you have any more details about what went wrong during the checkout? Did you for example have logging enabled so you could share the logs with us?
    Thanks!

    Kind regards,
    Niklas

    Thread Starter Alex Grapes

    (@alexgrapes)

    2 years, 5 months ago

    hi @niklasinpsyde ,

    Logging wasn’t enabled in that moment so can’t reproduce the whole picture what happened. Anyway thanks for your comment – I will be waiting for the future update that will bring the desired plugin behaviour.

Viewing 2 replies - 1 through 2 (of 2 total)
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