Having problems creating a new catalog (Rebranding)

  • Resolved jpolanco6

    (@jpolanco6)


    2 years, 2 months ago

    Hello,

    I’m going through a rebranding process. I have changed all my social media accounts to the new username, and website, but I noticed that the store that is still showing on my facebook/instagram shop is from my other website, and not the items on my website. I tried creating a new catalog, but it’s not letting me linking them. What is the best way to make the switch, and delete the old catalog? instagram.com/luxuberry is linking to the items on my viajandoyaprendiendo.com store instead of the items on my luxuberry.com store.

    Would you please help?

    Thank you!

    • This topic was modified 2 years, 2 months ago by jpolanco6.
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  • Plugin Support Shohan Hossain Nabil – a11n

    (@sohanhossain)

    2 years, 2 months ago

    Hi @jpolanco6,

    Thanks for reaching out to us.

    What is the best way to make the switch, and delete the old catalog? instagram.com/luxuberry is linking to the items on my viajandoyaprendiendo.com store instead of the items on my luxuberry.com store.

    I recommend removing the extension from your store by following the exact steps mentioned here. Once you have done that, please start over and connect your new Facebook account this time.

    I hope this helps. Please let us know if you have any further questions.

    Thanks.

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