Support » Plugin: CM Curated RSS Aggregator » Crashes Site / Support Denies Issue

  • We paid for the plugin. It didn’t work. They sent us a new version and that crashed the site. When the plugin is off the site works perfectly. When its on, the site crashes. Ive located the slow SQL statement, and it is flawed. They tell us the plugin works on their test environment and they will not offer support. We really liked this plugin and was looking for a solution. I even gave them access to the site (which they refuse to use). Ive tried, and tried… but it seems there are issues bigger then me.

Viewing 1 replies (of 1 total)
  • Plugin Author CreativeMinds

    (@creativemindssolutions)

    Hello @mgparisi.

    We are sorry you are experiencing this frustration. Some clarifications are necessary, though:

    • We never refused support and all variables are working fine on our end in this case. The crashes you mentioned can be caused by a number of factors – and we are more than happy to perform debugging if you are able to isolate the problem (e.g. only core components are activated).
    • Related: we explained the logic behind the SQL statement, and, again, it’s not resulting in performance issues on our end.
    • Finally, we had offered a refund, which was refused.
Viewing 1 replies (of 1 total)
  • The topic ‘Crashes Site / Support Denies Issue’ is closed to new replies.