Support » Plugin: Leira Letter Avatar » Crashes our site

  • Eli

    (@realact)


    We have been using this nice plugin for several months now, unfortunately a couple of days ago it suddenly started crashing our entire site.

    We have over 17K members, so I’m not sure if this might be related, I Know the Leira folder with the avatars is huge.

    Out of the blue the site started to become unreachable, upon investigation we realize this plugin was causing it, the memory had gone over the roof (and we are on a dedicated server with 32GB of RAM)

    I’m not sure what exactly went wrong, but would love if a fix could be applied, this is the nicest letter plugin I have found.
    Regards.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Ariel

    (@arielhr1987)

    Hi @realact
    Sorry to hear that. I never had the opportunity to test the plugin in a site which such amount of users. In theory shouldn’t be a problem but who knows.
    I will try to find a solution, but, i will need your help understand what is going on:
    Did you update the plugin recently?
    Did the system started crashing after the update or it start failing suddenly?
    What other plugins you have in your wp installation that might use user avatars?

    Eli

    (@realact)

    Hi @arielhr1987

    Thanks for replying so fast, I know the plugin had an update a while ago, but the problem did not start to happen after that update. Several other plugins did receive other updates as well, but honestly I don’t remember now which ones exactly.

    It did start to fail suddenly though because I remember being at work, not updating any plugins or touching any server configuration and I noticed the site had become unreachable.

    We have WPDiscuz which uses Avatars and it is supported by Leira, and we also use WPForo by the same plugin creator (GVectors) which also uses Avatars, not sure if it is supported but we never had a problem with it.

    If you need access to the server I would be glad to share.
    Thanks.

    • This reply was modified 2 weeks, 1 day ago by Eli.
    Plugin Author Ariel

    (@arielhr1987)

    Hi @realact

    Well I think the problem is going to be related with those plugins you mentioned.
    I will check both of it and how they implement the avatar display process.
    I will try to find a solution as soon as possible.

    Eli

    (@realact)

    @arielhr1987 thank you so much for checking on this, If you need access or have any other questions for me or need me to diagnostic something just let me know.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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