Support » Plugin: Fatal Error Notify » Crashes don’t rise alerts

  • Resolved yannickburky

    (@yannickburky)


    Hey, my server keeps crashing by making Fatals 500 errors, but that doesn’t raise any alerts.

    On the other hand, alerts are visible in the log which is /WP_Content/debug.log and not in the usual error.log .

    Any ideas?

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  • Plugin Author verygoodplugins

    (@verygoodplugins)

    Hey @yannickburky ,

    The free version of FEN uses wp_mail() to send the notifications, so depending on when the crash happens it’s possible it’s not able to access WordPress’ mail functions. For example if they haven’t loaded yet.

    What is the error being recorded in your error log? I might be able to provide some more info if I knew the error message.

    You could try installing WP Mail Logging (https://wordpress.org/plugins/wp-mail-logging/) to see if it’s at least trying to send the message. It’s possible adding an SMTP mail plugin might help with deliverability.

    We use FEN Pro on all our sites connected to a Slack channel, and since sending a webhook out to Slack doesn’t require any other dependencies it’s a lot more reliable.

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