Hi @michaeljamisontttttttttttttt,
Thank you for sharing your feedback. We truly regret the inconvenience caused.
We’ve identified the issue you experienced and have already included a fix in the latest plugin release(v.3.6.0), which is now live. You can update to the latest version directly from your WordPress dashboard, and it should resolve the issue immediately.
We also tried reaching out via email to assist you further, as we couldn’t locate any support request from your registered email address prior to your review.
If you’re still facing any difficulties or need help restoring your site, please don’t hesitate to reach out — we’re here to help and will prioritize getting things back to normal for you.
We sincerely appreciate your patience and understanding.
You did indeed receive the original request, the ticket was 89987. But you did not respond until I left a negative review How would I get an update via the website when the plugin crashed the site? You needed to reach out via email to everyone who was using the plugin as soon as you realized it was crashing sites- for that matter, who releases an update that crashes sites? beta testing 101. You also pulled a dumb move last year around this time- your plugin was in a conflict with another plugin- I didn’t know until customer complaints unable to purchase our products during black Friday holiday sales, only to discover you HAD released an updated plugin that fixed this but without notifying users that they needed to log into your site and download the latest version. very lame.
