Support » Plugin: Index WP MySQL For Speed » Crashed my website when trying to RESTORE

Crashed my website when trying to RESTORE

  • naomibuch

    (@naomibuch)


    4 months ago

    I installed a WP plugin named “Index WP MySQL For Speed” to help speed up my website and the directions were please backup your site, (I always back up my website when making any change) and it wouldn’t allow me to continue until I backed up my website..

    I am a software engineer so I know what I am doing.

    So I backed up my website. My hosting service Cloudways keep 3 weeks of backups,

    So I didn’t notice a performance increase, in fact it was slower, so I went to restore and it has been looping for an hour, and I got all sorts of server errors.

    This just happened so my website is still down, and I have contacted tech support to see if they can help restore my website.

    If they can’t restore my website you will be hearing from me

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter naomibuch

    (@naomibuch)

    4 months ago

    Hello.

    The tech team stopped the looping on the server.

    When I restored my website, the plugin was still causing issues redirect issues, SO THIS VERSION OF MY WEBSITE WAS BEFORE I MADE UPDATES TO TABLES.

    I couldn’t access from the dashboard so I had to go in FTP and remove the plugin from the server and now I can access my dashboard.

    Install with caution!

    Plugin Author OllieJones

    (@olliejones)

    4 months ago

    I’m sorry to hear you had this problem. I’ll be happy to investigate further if you want to give more specifics about what went wrong.

    The redirect problem you mentioned is puzzling: the plugin doesn’t do anything about redirection except in the same way all Dashboard settings pages do. (They post to options.php and then redirect back to the page in question.)

    Again, I am sorry to hear about this problem.

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this review.

Views