Title: Crashed a site
Last modified: February 10, 2025

---

# Crashed a site

 *  Resolved [ronr1999](https://wordpress.org/support/users/ronr1999/)
 * (@ronr1999)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/crashed-a-site/)
 * I’m using the MarqueeAddon on a development site and we took that site live over
   this past weekend. This was migrating the dev site to go live on a WP Engine 
   hosted site. Your plugin crashed the site with the ugly Site Fatal Error message.
   There we no error_log message and nothing to even guess what went wrong. We had
   to remove it… thoughts?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Debuggers Studio](https://wordpress.org/support/users/debuggersstudio/)
 * (@debuggersstudio)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/crashed-a-site/#post-18298258)
 * Hi,
   We’re really sorry to hear about the issue after migrating the site to WP
   Engine. We’d love to help troubleshoot this for you. Could you please share the
   exact fatal error message you encountered? Additionally, it would be helpful 
   if you could provide the System Info file from **Elementor** by navigating to:**
   Elementor** > **System Info** > **Download System Info.**This information will
   help us diagnose the issue more efficiently. Looking forward to your response!
   Best regards,
 *  Thread Starter [ronr1999](https://wordpress.org/support/users/ronr1999/)
 * (@ronr1999)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/crashed-a-site/#post-18300045)
 * Looking at the Server Environment, I see PHP version: 7.4.33.8
 * Could that be the problem?
 *  Thread Starter [ronr1999](https://wordpress.org/support/users/ronr1999/)
 * (@ronr1999)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/crashed-a-site/#post-18300101)
 * Yes, that was the problem. We upgraded to PHP version 8.2.27 and Marquee is running
   again.
 *  Plugin Author [Debuggers Studio](https://wordpress.org/support/users/debuggersstudio/)
 * (@debuggersstudio)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/crashed-a-site/#post-18300388)
 * Hi [@ronr1999](https://wordpress.org/support/users/ronr1999/) ,
   We’re really 
   glad to hear that your issue has been resolved! If you run into any further problems
   with our plugin, please don’t hesitate to open a new ticket on WordPress—we’re
   always here to help. For now, I’ll mark this ticket as resolved.Best regards,

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Crashed a site’ is closed to new replies.

 * ![](https://ps.w.org/marquee-addons-for-elementor/assets/icon-256x256.png?rev
   =3348192)
 * [Marquee Addons for Elementor - Essential Motion Widgets & Templates](https://wordpress.org/plugins/marquee-addons-for-elementor/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/marquee-addons-for-elementor/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/marquee-addons-for-elementor/)
 * [Active Topics](https://wordpress.org/support/plugin/marquee-addons-for-elementor/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/marquee-addons-for-elementor/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/marquee-addons-for-elementor/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Debuggers Studio](https://wordpress.org/support/users/debuggersstudio/)
 * Last activity: [1 year, 2 months ago](https://wordpress.org/support/topic/crashed-a-site/#post-18300388)
 * Status: resolved