Support » Plugin: PDF Embedder » Crash on mobile

  • Resolved MaxByer

    (@maxbyer)


    The plugin crashes on mobile devices, it will load then after a few seconds will crash and close the browser.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thank you for your post – sorry to hear of this problem.

    Please would you be kind enough to send me an email so we can diagnose further?

    Email contact@wp-pdf.com.

    Please send a link to the page on your site containing the embedded PDF, and also let me know the device and browser versions you are using.

    I may not pick up any replies here.

    Regards,

    Dan

    Thread Starter MaxByer

    (@maxbyer)

    I sent you an email, thanks!

    exit31

    (@exit31)

    Same problem here. Plugin crashes mobile.
    In Chrome inspect i find this warning “The provided value ‘moz-chunked-arraybuffer’ is not a valid enum value of type XMLHttpRequestResponseType”
    Not sure if this has something to do with it.

    Bert

    Thread Starter MaxByer

    (@maxbyer)

    Hi Bert, try reducing the PDF file size and upload again.

    exit31

    (@exit31)

    That does not work. Pdf file is just 265kb.
    Tried another plugin ‘pdf viewer’ and that one works just fine, but i like pdf embedder better.

    exit31

    (@exit31)

    oke, pdf viewer has also the same warning in chrome inspect, so we can rule that one out, because that plugin works like it should

    danlester

    (@danlester)

    Please could you send details (especially a link, and details of the mobile device and browser) to our support team: contact@wp-pdf.com.

    For future reference for others, this tool works well for compressing PDFs:

    https://smallpdf.com/compress-pdf

    This can certainly help if the mobile device just isn’t powerful enough to cope, but I agree it is likely to be the problem in your case.

    We may not pick up replies on the forum here.

    Thanks,

    Dan

    Thread Starter MaxByer

    (@maxbyer)

    Ok let me know of the fix if you get any.

Viewing 8 replies - 1 through 8 (of 8 total)
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