Support » Plugin: The Events Calendar » Crash on iCal Export in iOS 7?

  • Resolved hughtodd


    “+ iCal Export” works in iOS 5, but in iOS 7 (on my iPad, at least) it seems a bit flaky.

    The problem is maybe with Safari in iOS 7. Clicking the “+ iCal Export” link crashes Safari if there’s something about the event description that Safari doesn’t like.

    That is, the “Event Details” panel slides up in Mobile Safari, but Safari immediately crashes.

    Can others confirm this?

    For example, in this event, Safari iOS 7 crashes once the description is any longer than the line “U18 Men 7pm”. I’ve created an identical event, but with the “acceptable” length here.

    However, this event also crashed Safari until I retyped it from scratch in the event description panel. (I’d copied it from elsewhere, and pasted it. And even “zapped gremlins” in BBEdit. So I’m not totally convinced I have located the trigger.

    Note, for anyone testing this, and confused about how to add the event when the Event Details are any longer than a few lines, you can scroll the Event Details panel up with your finger to locate the “Add To Calendar” link.

    Something to take up with Apple?

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  • Plugin Contributor leahkoerper


    Hi hughtodd,

    I’m sorry you’re having trouble. Have you tried deactivating other plugins to look for a conflict, or switching to a default theme like Twenty Twelve? If you need help, please read this guide to testing for conflicts.

    If you can isolate this as an issue that’s inherent to The Events Calendar, we’d be happy to look into it further. Unfortunately, we can’t help troubleshoot conflicts here on the free forum. If you do find a conflict, you can try getting in touch with the developer of the theme or plugin and see if they can shed some light on the issue.

    We also have some resources that might be helpful for you in troubleshooting a conflict:

    Themer’s Guide – provides an overview of how to customize the plugin’s frontend appearance.
    Tutorials – useful tips and tricks for changing how the plugin looks and behaves.
    Technical Docs – provides an overview of the classes and functions in each plugin

    Good luck, and thanks for using The Events Calendar!


Viewing 1 replies (of 1 total)
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