Support » Plugin: MailPoet - emails and newsletters in WordPress » crash all my website

  • a real bad experience
    i had also pay premium and does t work
    i ask my money back
    hope they are professional and give me back

    bad news mailpoet2 stop send newsletter!!!!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author MailPoet


    Hi Andrea,

    We’re really sorry to hear you’re having a bad experience with MailPoet 3.

    All your emails were answered by our support team and, so far, none of your issues was a bug.

    The first one was a cache issue and the second one was a confusion between MailPoet Premium license and MailPoet Sending Service plans.

    As we’ve replied to you, our Premium licenses (either Blogger, Freelancer or Agency) include a small MailPoet sending plan up to 500 subscribers. This is what you purchased.

    Since you have more than 500 subscribers, you can’t use it, so you should purchase a dedicated plan according to the number of subscribers you have here or simply select another sending method in MailPoet’s Settings > Send with… tab.

    We understand if you want a refund for the Blogger plan, though. Please notice we’re here to help you, okay?

    Thank you!

    Hi i was waiting a reimbursement as promise but still not receive nothing
    Can you please advise on that?

    Plugin Author MailPoet


    Hey Andrea, we’ll happily follow up with you.

    Simply write to us here if you haven’t already!:

    We usually answer the same day.


Viewing 3 replies - 1 through 3 (of 3 total)
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