CPU usage

  • Resolved louisuk

    (@louisuk)


    7 years, 4 months ago

    Hello,

    I’ve been using pro version for a few weeks and it seemed to be working fine, until I noticed the site slowing down, a lot. When looking into server usage, PHP was at 100% across 8 cores. Going through PHP and MySQL logs showed no errors. Upon disabling the live chat plugin the CPU dropped to normal use, enabling the plugin seemed to work fine again, but a day later it’s back to maxing the CPU. It seems to only stop/clear when I disable the full plugin, enable/disable chat in settings made no difference.

    Do you have any idea what can be causing the chat to hang up or max the CPU? Any suggestions would be appreciated.

    This is on Windows IIS setup with PHP 5.6.18.

    • This topic was modified 7 years, 4 months ago by louisuk.
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  • Jarryd Long

    (@jarryd-long)

    7 years, 4 months ago

    Hi @louisuk

    Thanks for getting in touch with us.

    As you’re using the Pro version of our plugin, please get in touch with us on https://wp-livechat.com/contact-us/ so that we can assist you further, as these forums only support the basic version of our plugin.

    NickDuncan

    (@nickduncan)

    7 years, 4 months ago

    Hi there
    We have recently launched version 7 which allows you to make use of our message exchange server (Node.js) which will substantially reduce the amount of resources required on your server. Please may you swap over to this and let me know how it goes? You can find the setting under Live Chat->Settings->Beta features->Node server.

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