Title: Course with multiple access plan
Last modified: August 13, 2019

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# Course with multiple access plan

 *  Resolved [0rbita](https://wordpress.org/support/users/0rbita/)
 * (@0rbita)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/course-with-multiple-access-plan/)
 * Hello,
 * I’ve configure one course (course A) to have access for three months after the
   enrollment.
    Now, I want to create a new access plan. It will have unlimited 
   access, but only to members of a membership.
 * The problem is:
    I’ve created the membership with two pre-existing courses. So
   I enroll every student from course B to this new membership plan. Then I enroll
   every student at both courses A and B.
 * However, students that had enrolled before in course A are not having unlimited
   access to it. Just students that were not enrolled before are enrolled by membership
   and, therefore, having unlimited access to the course.
    So “old” students of 
   course A are still not having access to it, even though I had subscribe them 
   on the membership plan.
 * So what can I do?
 * Thank you,
    regards

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Natalie](https://wordpress.org/support/users/nrherron/)
 * (@nrherron)
 * [7 years ago](https://wordpress.org/support/topic/course-with-multiple-access-plan/#post-11830775)
 * Hi [@0rbita](https://wordpress.org/support/users/0rbita/),
 * Unfortunately, in this case you are going to have to unenroll the old students
   manually and then reenroll them in the course, or just manually update their 
   status to enrolled.
 * If I’m understanding your set up correctly, what’s happening is that the old 
   student’s enrollment trigger is from the limited three month course. So, if they
   were enrolled later in the membership without their old enrollment being cancelled
   then there was no new enrollment trigger which means they won’t have access.
 * I apologize for the inconvenience here! One thing that might help is that under
   Course A’s student management you will be able to see what the enrollment trigger
   was to help differentiate between membership enrollment vs course enrollment.
 * Let us know if you have further questions!
 * Thanks and take care,
 *  Thread Starter [0rbita](https://wordpress.org/support/users/0rbita/)
 * (@0rbita)
 * [7 years ago](https://wordpress.org/support/topic/course-with-multiple-access-plan/#post-11840941)
 * Hello,
 * Thank you for your reply.
 * However the problem continues.
    I manually cancelled the old enrollment, but 
   students still don’t have access to the course.
 * So maybe I configure something wrong.
    I created one access plan that expired
   on April. It was open to everyone. Now, I create another access plan that has
   unlimited access just to members from one particular membership.
 * But even though new enrollment triggers are available to every member, they still
   receive the message that the class can not be seen anymore, that the time to 
   watch it is expired.
 * So what can I do then?
    Thank you!
 *  [Natalie](https://wordpress.org/support/users/nrherron/)
 * (@nrherron)
 * [7 years ago](https://wordpress.org/support/topic/course-with-multiple-access-plan/#post-11860506)
 * Hi [@0rbita](https://wordpress.org/support/users/0rbita/),
 * **But even though new enrollment triggers are available to every member, they
   still receive the message that the class can not be seen anymore, that the time
   to watch it is expired.**
 * This sounds like there’s a setting on the course itself that restricts access
   based on a time period. Do you have any settings enabled under the restrictions
   tab on the course editing page that could be affecting this?
 * There is an option to have courses open for only a certain period of time, and
   once that time is up the course closes regardless of enrollment.
 * Let us know if this helps or if the issue still persists!
 * Thanks and take care,
 *  Thread Starter [0rbita](https://wordpress.org/support/users/0rbita/)
 * (@0rbita)
 * [7 years ago](https://wordpress.org/support/topic/course-with-multiple-access-plan/#post-11861005)
 * Hello,
 * That is correct! I haven’t paid attention to it, I am sorry.
 * Thank you very much!
    Regards, Natasha
    -  This reply was modified 7 years ago by [0rbita](https://wordpress.org/support/users/0rbita/).

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Course with multiple access plan’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [0rbita](https://wordpress.org/support/users/0rbita/)
 * Last activity: [7 years ago](https://wordpress.org/support/topic/course-with-multiple-access-plan/#post-11861005)
 * Status: resolved