Support » Plugin: Tutor LMS - eLearning and online course solution » Course Video Controls are not showing

  • Resolved nohafarid

    (@nohafarid)


    Hi, I’m using Tutor LMS plugin, and it is working fine, but the videos in the lessons are without controls, and the time remaining is not shown, how to enable this?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support munayam

    (@munayam)

    Hello @nohafarid,

    There are 5 video source options given- which one did you select? Can you check if your chosen video source option is enabled from Tutor settings > course tab. You can share screenshot so that we can better understand the issue and your expectation.

    Thread Starter nohafarid

    (@nohafarid)

    I’m using the mp4 source
    I need the videos to have controls so that the student can rewind, forward and know the remaining time in the video, like this:
    https://snipboard.io/EWNUs0.jpg

    Plugin Support munayam

    (@munayam)

    Hello @nohafarid,

    Do you have mp4 selected from Tutor settings > course tab? This is how the control looks like when you have the video source selected

    Thread Starter nohafarid

    (@nohafarid)

    Hi Munayam,

    As you can see here, the video is without controls
    https://snipboard.io/CzG7kJ.jpg

    And here shows that the video source selected is for the mp4
    https://snipboard.io/B0CHI4.jpg

    Plugin Support munayam

    (@munayam)

    Hello @nohafarid,

    Which Tutor LMS, php and WordPress version are you using? Did you check any theme and plugin conflict?

    christianvernize

    (@christianvernize)

    I am also facing the same issue. When I enable tutor lms player, no controls are shown to the users.

    Thread Starter nohafarid

    (@nohafarid)

    @munayam Tutor LMS 1.9.3
    Wordpress 5.7.2
    PHP 7.4
    and the case is not resolved yet

    Plugin Support munayam

    (@munayam)

    Hello @nohafarid & @christianvernize,

    Did you troubleshoot theme and plugin conflict? You can temporarily activate a default WordPress theme and disable your 3rd party plugins to find out if you are experiencing a theme or plugin conflict. After troubleshooting theme and plugin conflict if you don’t see video controls you can send email to support at themeum dot com and we will take a closer look at your issue.

Viewing 8 replies - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.