Title: Course Builder hangs Last modified: January 13, 2024 --- # Course Builder hangs * Resolved [sowinskawrobel](https://wordpress.org/support/users/sowinskawrobel/) * (@sowinskawrobel) * [2 years, 5 months ago](https://wordpress.org/support/topic/course-builder-hangs/) * Hi, I installed the theme (latest version MasterStudy, latest version wordpress) everything according to the instructions. When I want to create a New Course and click “add new” it automatically takes me to the page to Course Builder in the Front-end view – there is an animation of a rotating circle “in progess” – it goes on forever. I have no way to add Course Information, Curriculum, etc. It also doesn’t show any previously imported demo courses – the panel is empty and only this circle.It is the same when I want to create a New Lesson.What could I be doing wrong?How can I add Course information, Course Curriculum, etc.? * Link to screenshot: [https://www.dropbox.com/scl/fi/xn9ho1dg5ujcqrscqkol8/Zrzut-ekranu-2024-01-13-o-23.51.01.png?rlkey=lonx76e0dc1ajafgbtggz4pcz&dl=0](https://www.dropbox.com/scl/fi/xn9ho1dg5ujcqrscqkol8/Zrzut-ekranu-2024-01-13-o-23.51.01.png?rlkey=lonx76e0dc1ajafgbtggz4pcz&dl=0) * Thanks, Agnieszka - This topic was modified 2 years, 5 months ago by [sowinskawrobel](https://wordpress.org/support/users/sowinskawrobel/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcourse-builder-hangs%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 10 replies - 1 through 10 (of 10 total) * [davidstylemixthemes](https://wordpress.org/support/users/davidstylemixthemes/) * (@davidstylemixthemes) * [2 years, 5 months ago](https://wordpress.org/support/topic/course-builder-hangs/#post-17343084) * Hello [@sowinskawrobel](https://wordpress.org/support/users/sowinskawrobel/), * Thank you for reaching out! * According to your screenshot, I can say that your website permalinks were configured wrongly. To fix this, go to Dashboard > Settings > Permalinks section. Select“ Postname” and click “Save” button. [[screenshot](http://tinyurl.com/ylcas433)] * Let us know if there will be any further questions. * Best Regards * Thread Starter [sowinskawrobel](https://wordpress.org/support/users/sowinskawrobel/) * (@sowinskawrobel) * [2 years, 5 months ago](https://wordpress.org/support/topic/course-builder-hangs/#post-17343775) * Hello, * Thank you for trying to help. * Unfortuantellu, after changing in “permalinks” a message appears: “404 – The page you are looking for does not exist”. * What can I do more? * Plugin Support [mgordon7](https://wordpress.org/support/users/mgordon7/) * (@mgordon7) * [2 years, 5 months ago](https://wordpress.org/support/topic/course-builder-hangs/#post-17345948) * You need to make sure that you set Profile page in the MS LMS > settings > LMS Pages section. After settings the page, you need to re-save permalinks again and check by deactivating third-party plugins (for testing purposes). * If you have difficulties with it, please create a support ticket on our support site (as wordpress.org is not a place to check the theme). In the ticket, you should provide details with screenshots and provide your site wp-admin credentials, to check this case on your site in detail. * Regards * Thread Starter [sowinskawrobel](https://wordpress.org/support/users/sowinskawrobel/) * (@sowinskawrobel) * [2 years, 5 months ago](https://wordpress.org/support/topic/course-builder-hangs/#post-17347196) * it works! * thak you so much!!!! * Plugin Support [mgordon7](https://wordpress.org/support/users/mgordon7/) * (@mgordon7) * [2 years, 5 months ago](https://wordpress.org/support/topic/course-builder-hangs/#post-17347455) * Thank you for your continued interest in our product. If you’ve had a positive experience using it, we kindly request your assistance in leaving a 5-star review. Your encouraging words are a great motivation for our whole team, inspiring us to continually enhance our products and services. [[link](https://wordpress.org/plugins/masterstudy-lms-learning-management-system/#reviews)] * We appreciate your understanding and willingness to help. Your support means a lot to us! - This reply was modified 2 years, 5 months ago by [mgordon7](https://wordpress.org/support/users/mgordon7/). * [aiadcharkie](https://wordpress.org/support/users/aiadcharkie/) * (@aiadcharkie) * [2 years, 5 months ago](https://wordpress.org/support/topic/course-builder-hangs/#post-17353710) * Hi, I have the same issue, have not understand ( * You need to make sure that you set Profile page in the MS LMS > settings > LMS Pages section. After settings the page, you need to re-save permalinks again and check by deactivating third-party plugins (for testing purposes). * If you have difficulties with it, please create a support ticket on our support site (as wordpress.org is not a place to check the theme). In the ticket, you should provide details with screenshots and provide your site wp-admin credentials, to check this case on your site in detail.) any help thanks * [jacobstylemixthemes](https://wordpress.org/support/users/jacobstylemixthemes/) * (@jacobstylemixthemes) * [2 years, 5 months ago](https://wordpress.org/support/topic/course-builder-hangs/#post-17361235) * Hello [@aiadcharkie](https://wordpress.org/support/users/aiadcharkie/) * Here is the step by step explanation. 1. Access to your admin dashboard 2. Go to MS LMS => Settings 3. Click on LMS Pages section. 4. Make sure you have corresponding images per category of the pages. 5. Click on Save button * I have attached the screenshot for your reference as well. [http://tinyurl.com/yoxchsww](http://tinyurl.com/yoxchsww) * Then, 1. Navigate to admin dashboard again 2. Go to Settings, (which is on the left) 3. Choose the permalink 4. Make sure it was saved as |Post type| 5. Click save * I have attached the screenshot for your reference as well. [http://tinyurl.com/ysn84nn4](http://tinyurl.com/ysn84nn4) * Now, observe the result. * Hope it helps, let us know if you have any further questions. But before asking a question, please provide step-by-step explanation how you are encountering this issue. Attach any screenshots if possible, * Thanks, * Jacob, Support Team * [aiadcharkie](https://wordpress.org/support/users/aiadcharkie/) * (@aiadcharkie) * [2 years, 5 months ago](https://wordpress.org/support/topic/course-builder-hangs/#post-17361571) * OK thanks. I get it..it is working fine now.. * Thread Starter [sowinskawrobel](https://wordpress.org/support/users/sowinskawrobel/) * (@sowinskawrobel) * [2 years, 5 months ago](https://wordpress.org/support/topic/course-builder-hangs/#post-17362392) * I have another problem – after I created the course and want to see a preview of it, again the page does not load – there is only a spinning wheel. It is like this on the course created by me, but also on the ones that were imported as a demo.What should I do? * All courses: [https://kursy.agnieszkawrobel.pl/courses/](https://kursy.agnieszkawrobel.pl/courses/) My course: [https://kursy.agnieszkawrobel.pl/courses/jak-poradzic-sobie-z-natlokiem-mysli/](https://kursy.agnieszkawrobel.pl/courses/jak-poradzic-sobie-z-natlokiem-mysli/) - This reply was modified 2 years, 5 months ago by [sowinskawrobel](https://wordpress.org/support/users/sowinskawrobel/). * [jacobstylemixthemes](https://wordpress.org/support/users/jacobstylemixthemes/) * (@jacobstylemixthemes) * [2 years, 5 months ago](https://wordpress.org/support/topic/course-builder-hangs/#post-17367792) * Hello [@sowinskawrobel](https://wordpress.org/support/users/sowinskawrobel/) * Thank you for your question. * I have not the same issue on my testing environment and I have not seen on your website as well. May be I might have overlooked something else, that’s why it is better if you can include screen-recorded video that shows how you encountering the issue and share with us. This will greatly enable us to pinpoint the origin of the issue and suggest you some proper advice. * Moreover, from your website I see your are using the MasterStudy LMS theme with Pro plugin. due to the strict regulations of the WordPress, * No author is allowed to support commercial products in WordPress.org forums. * [https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products) * To contact us, simply submit a ticket on our support platform via [this form](https://support.stylemixthemes.com/tickets/new/support?item_id=26). * If you have difficulties with activating your license, we have a step-by-step guide on [How to activate plugin support](https://docs.stylemixthemes.com/f-a-q/how-to-activate-plugin-support). * Thanks, * Jacob, Support Team Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Course Builder hangs’ is closed to new replies. * ![](https://ps.w.org/masterstudy-lms-learning-management-system/assets/icon-256x256. gif?rev=2846471) * [MasterStudy LMS WordPress Plugin – for Online Courses and Education](https://wordpress.org/plugins/masterstudy-lms-learning-management-system/) * [Frequently Asked Questions](https://wordpress.org/plugins/masterstudy-lms-learning-management-system/#faq) * [Support Threads](https://wordpress.org/support/plugin/masterstudy-lms-learning-management-system/) * [Active Topics](https://wordpress.org/support/plugin/masterstudy-lms-learning-management-system/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/masterstudy-lms-learning-management-system/unresolved/) * [Reviews](https://wordpress.org/support/plugin/masterstudy-lms-learning-management-system/reviews/) * 10 replies * 5 participants * Last reply from: [jacobstylemixthemes](https://wordpress.org/support/users/jacobstylemixthemes/) * Last activity: [2 years, 5 months ago](https://wordpress.org/support/topic/course-builder-hangs/#post-17367792) * Status: resolved