Support » Plugin: Coupon Creator » Coupons Looping since WP update

  • Since the last WP udate my coupons have been looping. Please advise how to stop this. Thanks

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Brian

    (@brianjessee)

    Hi,

    Sorry for the issues you are having. I can help troubleshoot this.

    I tested on my development site and not able to reproduce the issue.

    I visited your site and it looks like it is display the coupons twice?

    Can you share the shortcode you are using in the editor?

    Is this with the new Gutenberg/Block Editor or the Classic Editor?

    Let me know and we can go from here.

    Thanks

    Hi Brian,

    Thanks for your quick reply! I am going to try and answer your questions but have also forwarded them to my developer as this isn’t my strength 🙂

    1. It is repeating the coupons 3 times by my count
    2. I will get back to your with the shortcode as my developer will have that info, unless you can point out where I would find that in my WP panel.
    3. I updated WP to 5.0.2, is that Gutenberg? I did not like the format for posts and for my coupons page and my developer had me install the Classic Editor plugin which fixed everything but the coupon looping.

    I will get back to you ASAP with the short code as I looked around and could not find it easily.

    Thanks!

    Here is the short code in addition to the answer to your questions. This is for a coupon that is currently on the site

    [coupon couponid=”29195″coupon_align=”cctor_alignnone”name=”Thrive”]

    Plugin Author Brian

    (@brianjessee)

    Hi,

    Thanks for the response. That helps narrow it down.

    So is that the only shortcode on that page? If there are more can you copy and paste them all?

    I tried also adding a single coupon and I could not reproduce it “looping”

    Thanks

    Here’s a bunch more (it’s not all of them), but they are all the same to me anyway

    [coupon couponid=”29195″coupon_align=”cctor_alignnone”name=”Thrive”][coupon couponid=”29102″coupon_align=”cctor_alignnone”name=”Elevacity”][coupon couponid=”29039″ coupon_align=”cctor_alignnone” name=”Beautycounter”][coupon couponid=”29037″ coupon_align=”cctor_alignnone” name=”TLC”][coupon couponid=”29035″ coupon_align=”cctor_alignnone” name=”Magnabilities”][coupon couponid=”28959″ coupon_align=”cctor_alignnone” name=”Wall Street Theater”][coupon couponid=”28926″ coupon_align=”cctor_alignnone” name=”Surrender to the Float”][coupon couponid=”28916″ coupon_align=”cctor_alignnone” name=”Must Love Travel”][coupon couponid=”28878″ coupon_align=”cctor_alignnone” name=”Perfectly Posh”][coupon couponid=”28855″ coupon_align=”cctor_alignnone” name=”Origami Owl”][coupon couponid=”28820″ coupon_align=”cctor_alignnone” name=”Dot Dot Smile”][coupon couponid=”26960″ coupon_align=”cctor_alignnone” name=”Touchstone Coupon”]

    Plugin Author Brian

    (@brianjessee)

    Is it possible to copy all of them to a Word Doc or something similar and search by an id such as 29195 and see if it comes up multiple times?

    I am trying to rule out that it has been duplicated in the content field somehow with the update to 5.0.

    I am still not able to reproduce and do not have any other reports so not sure what is unique about your site yet that would be causing it.

    If that does not work I have other troubleshooting steps that might help narrow it down.

    Thanks

    It does not come up multiple times, I can clearly see in the code on the page of all the coupons that none of the code is repeated. It is only repeating on the live site

    Plugin Author Brian

    (@brianjessee)

    Ok thanks,

    Do you have a staging site where the issue is happening or not happening then?

    The next step I have is to follow this guide to try and narrow down the issue:

    https://couponcreatorplugin.com/knowledgebase/troubleshooting-conflicts/

    If a staging site is reproducing the issue, that is a great place to do it.

    Let me know what you find out.

    Thanks

    We do not have a staging site

    Plugin Author Brian

    (@brianjessee)

    I guess we can get a bit more information if you add a shortcode to another page. Can you try that? Add only one shortcode to a test page and see if it displays once or multiple times? Please try on both a page and a post. It should work in draft status and can be previewed to see if the coupon duplicates.

    That will help a bit, but I do not believe it will provide me with enough information to resolve it as I still only have your report, including the Pro users too. Therefore, it might take running through the troubleshooting steps on the live site to narrow it down further or creating a staging site to do it.

    Unfortunately, I am struggling to think of another way to get to the bottom of this.

    Also, I recommend having a staging site as it is a great place to test updates before they happen and troubleshoot issues without bringing down a production site.

    Thanks

Viewing 10 replies - 1 through 10 (of 10 total)
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