Coupon codes are randomly being generated in WooCommerce > Marketing > Coupons. We don’t have any other coupon generating plugin. As far as I can tell, these coupons are never being used. We don’t have that many orders yet. We have a plugin that tracks the history of the site – logins, plugin updates, etc. It does not have any record of these coupons being created. But when we manually create a coupon, it does have a record of it.
The page I need help with: [log in to see the link]
Here are the error logs: https-woocommerce-com-wp-json-wccom-obw-free-extensions-4-0-extensions-json-2024-08-08 2024-08-08T00:41:39+00:00Error Empty response in data feed
https-woocommerce-com-wp-json-wccom-marketing-tab-1-3-recommendations-json-2024-08-07 2024-08-07T18:08:52+00:00 ERROR Error getting data feed 2024-08-07T18:08:52+00:00 ERROR WP_Error Object [errors] => Array [0] => cURL error 28: Operation timed out after 5001 milliseconds with 0 bytes received [error_data] => Array
I have reviewed the SSR and error log you shared and found nothing odd. This problem is quite strange.
The WooCommerce auto-generates coupons when we click the “Generate coupon code” button. But that code is designed to be alpha-numeric with capitals letters only.
Are you using the coupon feature at the moment? If not then I suggest turning it off at WooCommerce → Settings → General. Then monitor the website for any other issues.
I suggest you create a staging site, where you can perform the Conflict Test. That will clarify what is causing this problem.
@doublezed2 Thank you for your response! I’m sorry for my delayed response. Lots of things going on. We already have a staging site. I will check with the company to see if they are okay to turn off coupons.
On the staging site there were three random coupons generated. That was before we went live with the production site. No more have been generated since then.
I will begin troubleshooting by turning off plugins. It almost seems like it is being triggered by actual orders but that is just a hypothesis for now.
That is completely fine, we are here you for your support.
I am glad to know that you already have a staging site. It will help us with troubleshooting more effectively.
Here are a few points that you can focus on: 1- What is the behavior of the staging site with only the WooCommerce plugin and a default theme like Storefront? 2- What triggers automated coupon creation? Is it placing orders or visiting the site that triggers it? 3- Ask your hosting for malware scans.
The staging site has had the same set up as the live site and no coupons are being generated. But they were generated previously when we were testing orders on that site. As long as no orders are being placed, no additional coupons are being generated. Malware scans with my site host are premium. I just did a WordFence scan and everything looks good. Even when coupons were off, the random coupons were being generated. When I turned it back on, new ones were there.
This reply was modified 1 year, 3 months ago by gretchen05.
This reply was modified 1 year, 3 months ago by gretchen05.
Sorry to hear that this issue persisted even on your staging site.
If I understand you correctly, the coupons were generated only when making orders? Is that correct?
Could you please confirm to only have a single user as the admin of the site, as this issue is quite unusual. Also, on your staging site, do you only have WooCommerce and a default theme as the only active plugin and theme respectively? Are there any custom codes used in your staging site?
The coupons are only being generated when orders are placed. We have a activity monitor so we know what all admins are doing on the site. No one has been adding coupons. If we deactivate all plugins except for woocommerce, we can’t place an order because there is no payment processor. So we can’t really test without that since the coupons are being generated with orders.
Yes, there are custom codes used on this site but none that directly affect coupons.
I deactivated all the plugins and left only woocommerce, added a test payment method. No random coupons were generated with an order. I will recheck by reactivating other plugins one at a time.
I just chose collect payment on delivery. But I have since activated all of the plugins and there have been no coupons generated. It might by our payment gateway, which is Ebiz.
I’m marking this topic as “resolved” due to recent inactivity. Hopefully, you were able to find a solution to your problem! If more assistance is needed, feel free to post back here or open a new topic.
Thank you for confirming here that your issue was resolved. I am referencing the solution that worked for you so that other users with similar issues can get help from this.
Thanks!
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