Support » Plugin: WooCommerce Advanced Free Shipping » Coupon or WAFS having priority for

  • Resolved cwarrent

    (@cwarrent)



    Hello,

    I’ve inherited a website which uses your plugin and the client has previously setup vouchers to offer free delivery based on conditions being met (eg excluding and including products).

    This week there’s been issues trying to get vouchers to apply correctly. I can provide more in-depth detail but should I be prioritising the settings for inclusion with your own plugin or the settings for coupons within Woocommerce?

    Currently I can get the coupon working for the specific product but the voucher for free delivery is also being applied when non-qualifying products are in the cart.

    I’ll assume the rules in place previously for coupons and your plugin are correct but happy to provide more detail if helps also.

    Massive thanks in advance.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jeroen Sormani

    (@sormano)

    Hi,

    The plugin doesn’t interfere with any shipping rates/coupons that are setup for free shipping – only when you have the setting ‘ hide other rates when free is available’ it can interfere in a way.

    If you don’t want those free shipping rates to appear from the free shipping coupon you can use this plugin to setup more specific rules (and be sure to disable the coupon free shipping rate in Woo).

    Regards,
    Jeroen

    cwarrent

    (@cwarrent)

    Hello Jeroen,

    Firstly thanks for feeding back.

    I’ve fixed the problem BUT thought to explain it here in case anyone else has a similar problem.

    It would appear I had a clash because:

    – The coupons were enabled for FREE Shipping (likely the core issue)
    – The coupons set rules for valid products

    I then made the following changes:

    – Removed the option for the coupon to give FREE shipping
    – Removed all the inclusion rules set on the coupon
    – Then via your plugin, added conditions for 1) coupon name 2) Country 3) Valid product category 4) Multiple product categories that this shouldn’t apply to.

    In effect moving more control across to your plugin and disabling the free shipping option from the coupon.

    You’ll likely be able to give more detail on why this didn’t work 🙂

Viewing 2 replies - 1 through 2 (of 2 total)
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