Coupon codes not working

  • Resolved ac3636

    (@ac3636)


    3 years, 5 months ago

    Hi,

    I have set up a coupon code for use on our website which should apply a 10% discount for particular products or categories which I have included in the usage restriction section.

    When I add the product to basket to test it I receive an error message on any of the products I have added:

    “Sorry, this coupon is not applicable to selected products.”

    I have checked to see that coupons are enabled but I can’t see where else this has gone wrong.

    Please try the link provided as an example as any of those products are included and use the code BLACKFRIDAY.

    Many thanks,
    Andy

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    3 years, 5 months ago

    Hi there,

    Can you share a screenshot of the coupon setup itself? All three setup tabs would be good to get the best picture on how it’s configured 🙂

    Thanks!

    Thread Starter ac3636

    (@ac3636)

    3 years, 5 months ago

    Sure, please see links below for screenshots:

    General

    Usage Restrictions

    Usage Limits

    Thread Starter ac3636

    (@ac3636)

    3 years, 4 months ago

    Good morning,

    Is there any update to this issue please?

    Many thanks,
    Andy

    Denys Zaikin

    (@zdenys)

    3 years, 4 months ago

    Hi there @ac3636!

    Thanks for the screenshots. Based on the research I’ve done (here, here, and here), this kind of problem is usually caused by either a conflict with your theme or with another plugin.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Let us know the outcome of the above troubleshooting so we can assist you further if needed. Thanks!

    Denys Zaikin

    (@zdenys)

    3 years, 3 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Coupon codes not working’ is closed to new replies.