Support » Plugin: WooCommerce » Coupon code not working

  • Resolved cfm168



    Created a coupon code but found two issues so far:

    1) Add order for registered customer from admin, add the coupon code but deny and always display “this coupon doesn’t look like yours”
    2) Customer places order from store front, the coupon doesn’t recognize the customer when I only add the customer ID/email on coupon setting(See attached: It works and take effect when Customer role is also enabled. Supposedly matching either one of them will suffice.

    Please help. Thanks in advance!

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  • Plugin Support Sunday Ukafia (a11n)


    Hi @cfm168,

    The checkout tab in your screenshot isn’t a default WooCommerce functionality. It appears you’re using an extension to extend the coupon functionality. – We highly recommend contacting their support team for assistance on this issue, as this forum exists for core WooCommerce features.

    I hope this helps!

    Thread Starter cfm168


    Thank you!

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