Coupon Code (LITE)
[resolved] Coupon Code Elite Fatal Error (5 posts)

  1. CIAGroup
    Posted 2 years ago #

    I keep getting "fatal error" when trying to activate Coupon Code Elite. I get no response from customer support and I paid for this product wth?!


  2. matthewsimpso
    Posted 2 years ago #

    I've also submitted two tickets for help with this coupon (I paid for it as well) and they have not responded.

  3. CouponCodePlugin
    Plugin Author

    Posted 2 years ago #

    Hello, sorry for not seeing your posts sooner. We do not have any tickets which are left open or unanswered. Our average reply time is 6-8 hours.
    Can you check your spam folder to see if your email system has accidentally flagged the reply as spam?
    If you could provide the ticket numbers I can check on them immediately.

  4. matthewsimpso
    Posted 2 years ago #

    Yep you guys managed to get it fixed. The plugin required the IonCube install, and since my website is with Godaddy it did not have it. After figuring out how to make Godaddy give me shell access we were able to resolve the problem and now it's working fine.
    Here's my site with all the working coupon codes:

  5. CouponCodePlugin
    Plugin Author

    Posted 2 years ago #

    Hello Matthew. Do you have the details of the two tickets you submitted which you did not receive a response to? I have checked our system and can not see your other tickets.
    We only have one ticket from you which related to the installation of ioncube and it was responded to within 48 hours and was fully resolved.
    If you do have other tickets, please do let us know the ticket numbers so that we can investigate why you may have waited longer than is our usual turnaround time.

    Thank you

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