Title: Coupon code does not exist Last modified: March 7, 2018 --- # Coupon code does not exist * Resolved [cloudnineoriginal](https://wordpress.org/support/users/cloudnineoriginal/) * (@cloudnineoriginal) * [8 years, 2 months ago](https://wordpress.org/support/topic/coupon-code-does-not-exist/) * Hi, I’m struggling to get any coupons working on the sites. I checked other thread and looks like its happened before but don’t understand what the solution was. Keeps saying Coupon does not exist when clicking apply coupon in either the cart or the checkout. This is the case with a newly created code and an older one. for this latest code I’m trying to offer a % on a type of product in the shop( have input product IDs) rather than all of them and have selected this. Please help! Thank you, Sophie * System report: ‘` ### WordPress Environment ### * Home URL: [http://bowinthecloud.co.uk](http://bowinthecloud.co.uk) Site URL: [http://bowinthecloud.co.uk/wordpress](http://bowinthecloud.co.uk/wordpress) WC Version: 3.3.3 Log Directory Writable: ✔ WP Version: 4.9.4 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_GB * ### Server Environment ### * Server Info: Apache PHP Version: 7.0.28 PHP Post Max Size: 64 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.54.0 OpenSSL/1.0.2k * SUHOSIN Installed: – MySQL Version: 5.6.38 Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ * ### Database ### * WC Database Version: 3.3.3 WC Database Prefix: wp_ MaxMind GeoIP Database: ✔ Total Database Size: 11.44MB Database Data Size: 10.07MB Database Index Size: 1.37MB wp_woocommerce_sessions: Data: 0.34MB + Index: 0.02MB wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB wp_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB wp_commentmeta: Data: 0.02MB + Index: 0.03MB wp_comments: Data: 0.02MB + Index: 0.09MB wp_gcl_certificates: Data: 0.00MB + Index: 0.00MB wp_gcl_transactions: Data: 0.01MB + Index: 0.00MB wp_links: Data: 0.02MB + Index: 0.02MB wp_options: Data: 3.06MB + Index: 0.06MB wp_postmeta: Data: 0.22MB + Index: 0.11MB wp_posts: Data: 1.50MB + Index: 0.06MB wp_termmeta: Data: 0.00MB + Index: 0.01MB wp_terms: Data: 0.02MB + Index: 0.03MB wp_term_relationships: Data: 0.02MB + Index: 0.02MB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB wp_usermeta: Data: 0.02MB + Index: 0.03MB wp_users: Data: 0.02MB + Index: 0.03MB wp_wc_download_log: Data: 0.00MB + Index: 0.00MB wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB wp_wfBadLeechers: Data: 0.02MB + Index: 0.00MB wp_wfBlockedCommentLog: Data: 0.00MB + Index: 0.00MB wp_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB wp_wfBlocks: Data: 0.02MB + Index: 0.02MB wp_wfBlocks7: Data: 0.00MB + Index: 0.00MB wp_wfBlocksAdv: Data: 0.02MB + Index: 0.00MB wp_wfConfig: Data: 1.02MB + Index: 0.00MB wp_wfCrawlers: Data: 0.02MB + Index: 0.00MB wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB wp_wfFileMods: Data: 1.52MB + Index: 0.00MB wp_wfHits: Data: 1.02MB + Index: 0.28MB wp_wfHoover: Data: 0.02MB + Index: 0.02MB wp_wfIssues: Data: 0.02MB + Index: 0.06MB wp_wfKnownFileList: Data: 0.34MB + Index: 0.05MB wp_wfLeechers: Data: 0.05MB + Index: 0.00MB wp_wfLockedOut: Data: 0.02MB + Index: 0.00MB wp_wfLocs: Data: 0.02MB + Index: 0.00MB wp_wfLogins: Data: 0.11MB + Index: 0.03MB wp_wfNet404s: Data: 0.02MB + Index: 0.02MB wp_wfNotifications: Data: 0.01MB + Index: 0.00MB wp_wfPendingIssues: Data: 0.00MB + Index: 0.00MB wp_wfReverseCache: Data: 0.02MB + Index: 0.00MB wp_wfScanners: Data: 0.02MB + Index: 0.00MB wp_wfSNIPCache: Data: 0.00MB + Index: 0.00MB wp_wfStatus: Data: 0.16MB + Index: 0.09MB wp_wfThrottleLog: Data: 0.02MB + Index: 0.02MB wp_wfVulnScanners: Data: 0.02MB + Index: 0.00MB wp_wpgmza: Data: 0.02MB + Index: 0.00MB wp_wpgmza_categories: Data: 0.02MB + Index: 0.00MB wp_wpgmza_category_maps: Data: 0.02MB + Index: 0.00MB wp_wpgmza_maps: Data: 0.02MB + Index: 0.00MB wp_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB wp_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB * ### Post Type Counts ### * attachment: 41 feedback: 76 jp_img_sitemap: 2 jp_sitemap: 2 jp_sitemap_master: 2 jp_vid_sitemap: 2 nav_menu_item: 11 page: 15 post: 1 product: 5 revision: 160 shop_coupon: 5 shop_email: 11 shop_order: 13 * ### Security ### * Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates. Hide errors from visitors: ✔ * ### Active Plugins (9) ### * Akismet Anti-Spam: by Automattic – 4.0.3 WPGC Lite: by GC GROUP – 1.64 Homepage Control: by WooThemes – 2.0.3 Jetpack by WordPress.com: by Automattic – 5.9 Limit Login Attempts: by Johan Eenfeldt – 1.7.1 No Page Comment: by Seth Alling – 1.2 WooCommerce: by Automattic – 3.3.3 Wordfence Security: by Wordfence – 7.1.0 wpMandrill: by Mandrill – 1.33 * ### Settings ### * API Enabled: ✔ Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * ### WC Pages ### * Shop base: #171 – /shop/ Basket: #174 – /cart/ Checkout: #176 – /checkout/ My account: #167 – /my-account/ Terms and conditions: #31 – /shipping/ * ### Theme ### * Name: Storefront Version: 2.2.8 Author URL: [https://woocommerce.com/](https://woocommerce.com/) Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme * WooCommerce Support: ✔ * ### Templates ### * Overrides: – `’ * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcoupon-code-does-not-exist%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 2 replies - 1 through 2 (of 2 total) * Thread Starter [cloudnineoriginal](https://wordpress.org/support/users/cloudnineoriginal/) * (@cloudnineoriginal) * [8 years, 2 months ago](https://wordpress.org/support/topic/coupon-code-does-not-exist/#post-10051016) * Was also wondering whether I should have mentioned the new discount code I’m trying to get working… mday18 * [Caleb Burks](https://wordpress.org/support/users/icaleb/) * (@icaleb) * Automattic Happiness Engineer * [8 years, 2 months ago](https://wordpress.org/support/topic/coupon-code-does-not-exist/#post-10059091) * Create a new coupon without any restrictions. Give it a name and discount amount only. See if that works. * If it does, re-create the coupon not working and it should still work. If you have any restrictions, that’s likely where the problem lies. * Should also rule out other plugins as possible conflicts: [https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4](https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4) Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘Coupon code does not exist’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 2 replies * 2 participants * Last reply from: [Caleb Burks](https://wordpress.org/support/users/icaleb/) * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/coupon-code-does-not-exist/#post-10059091) * Status: resolved