Support » Plugin: WooCommerce » coupon and login form toggle not work

  • Resolved franji


    coupon and login form toggle link not working on check out page, when i click the link its add # to the domain only, and not showing the form ? why?
    WooCommerce version: 3.5.1

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Hannah S.


    Automattic Happiness Engineer

    Hey there!

    I tested the coupon form on the cart – I can both open it up to get the coupon field, and try to enter a coupon:

    Coupon at checkout
    Link to image:

    Were you already able to resolve this problem on your own?

    I’m not sure what you’re referring to with the login link – can you please send exact steps on how to replicate it on your site?

    Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thank you for reply, i have solve the issue, its a jquery conflicts .
    its happened when i upgrade the woocommerce plugin to 3.5.1, and i have theme build with bootstrap 4,
    when i remove the jquery cdn :

    its work.

    Plugin Support Hannah S.


    Automattic Happiness Engineer

    Hey there,

    Thanks so much for letting us know, and sharing what went wrong!



    the same issue in this websiteإنهاء-الطلب/
    but the jquery solution not work with it!
    so what can i do ?

    Plugin Support Hannah S.


    Automattic Happiness Engineer

    Hey there!

    I took a look at your checkout page and the console, which shows a few JavaScript issues:

    JavaScript errors at checkout
    Link to image:

    They’re referring to the WooCommerce files, which means that something is conflicting with those files.

    This is likely caused by a conflict with your theme or with another plugin.

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront ( and disable all plugins except for WooCommerce. Finally, test to see if the issue is resolved by trying to add a coupon

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, continue to the next step.5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.


    Tools to help you troubleshoot:

    Meks Quick Plugin Disabler is a plugin you can install which will remember what plugins you currently have active so it’s easy to switch them back on. Link:

    Health Check is a plugin that allows you to temporarily disable other plugins and switch themes for that session without impacting your users. Link:

    You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin. Link:

Viewing 5 replies - 1 through 5 (of 5 total)
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