Support » Plugin: Getty Images » Couple of Issues

  • 1st issue: Some of the images show up as question marks in the search screen. There isn’t an image, even if I click on it.

    2nd issue: When I embed an image, it used to show up on the backend inside the article when looking at it with the “visual tab”. Now, nothing shows up. No image, no link, nothing. The image shows up once its posted, but I don’t like hitting the preview button every time to ensure I added it right.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter Goingfor2

    (@goingfor2)

    I’m running version 3.0.8

    Plugin Author Getty Images

    (@getty-images)

    Hi @goingfor2,
    We are aware of this issue and are working on addressing it. We’ve made a small change on the backend that may have addressed the issue for you. Can you take another look and let me know the issue has been resolved? If not, it would be helpful to see a screenshot of what you’re seeing in the plugin.
    Thanks!
    -Karissa

    Plugin Author Getty Images

    (@getty-images)

    Hi @goingfor2,
    We are aware of this issue and are working on addressing it. We’ve made a small change on the backend that may have addressed the issue for you. Can you take another look and let me know the issue has been resolved? If not, it would be helpful to see a screenshot of what you’re seeing in the plugin.
    Thanks!
    -Karissa

    Thread Starter Goingfor2

    (@goingfor2)

    Whatever you did fixed some of the issues but not all. Some of the images in the “search results” show up as question marks.

    And I’ve also noticed that I can’t embed the full size image.

    But you fixed the issue with the images not showing up on the backend.

    I don’t see a way to share a screen shot to show u the question marks search results.

    • This reply was modified 3 years, 8 months ago by Goingfor2.
    Plugin Author Getty Images

    (@getty-images)

    Hi @goingfor2,
    In place of the screenshot, it would be helpful to know what domains you have WordPress installed on to address the issue with the broken images in search results.
    Thanks!
    -Karissa

    Thread Starter Goingfor2

    (@goingfor2)

    Okay, I uploaded the screenshot to my wordpress media so I could show you what it’s doing.

    http://goingfor2.com/wp-content/uploads/2018/05/Screen-Shot-2018-05-10-at-9.57.38-PM-1.png

    GoingFor2.com is the domain name where I have it installed.

Viewing 6 replies - 1 through 6 (of 6 total)
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