Support » Plugin: Social Widget Share Widget » Counts For Facebook No Longer Showing.

  • Resolved polyisoprene

    (@polyisoprene)



    Everything was working fine until about two days ago, when the count for Facebook simply didn’t show up anymore. The other two counters which are running automatically (Google+ and Twitter) seems to be working properly. Is there something wrong with my settings? Or something wrong with Facebook itself?

    The page I need help with: [log in to see the link]

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  • Plugin Author socialdude

    (@socialdude)

    Thank you for your question. What do you have selected – to show counts of the page where the Facebook page appears, or counts for your page on Facebook?

    I have it set up to display the counts on a widget that is displayed on my website’s sidebar. It’s configured to retrieve the number of likes on my Facebook page (https://www.facebook.com/solareximaging/).

    Just for added information, I have been using this plugin for several years already, and I’ve had no major issue with the Facebook counter. The only minor “problem” that I’ve experienced was that the count display goes blank for a while, but it generally comes back after a couple of hours. I’m guessing it must have been some “problems” with Facebook, and not the plugin. This time around, it didn’t come back at all.

    Plugin Author socialdude

    (@socialdude)

    Ok, so the story is the following: in order to get the counts, a “Facebook app” is needed. Facebook has recently made some changes where the app needs to be re-submitted and approved. We now sent this request for the app we are using in our plugin.

    Regarding the counts temporarily disappearing already before: All users of the free plugins share the same Facebook app. Every app has limits, so if there have been too many calls already then it returns 0. In this plugin https://www.ultimatelysocial.com/usm-premium/ we made it possible so that you can enter your own Facebook app details (it’s not too complicated to set it up on Facebook) so that you have your own app, and can use it without sharing the limits with anybody else.

    Does that clarify things?

    Yup, I got it loud and clear. Thanks for your help. Really appreciate it.

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