Support » Plugin: Simple Download Monitor » Country not being recorded

  • Hi,

    I want to record the country from which the download was made. I have unchecked the “Do Not Capture IP Address”. I get the I.P, BUT the Country column is empty.

    Regards,

    Héctor O.

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, please check the following documentation https://simple-download-monitor.com/viewing-and-exporting-download-logs/. Let me know if this is what you are talking about?

    Thank you

    Thread Starter monin13

    (@monin13)

    HI.

    Thanks for your reply.

    I have exactly the same problem as in the first image in the document you sent me, in the “Logs” all the columns show data BUT the “Country” column, which is completely empty. It is very important to me to have the countries from where the downloads are made.

    Regards,

    Héctor O.

    • This reply was modified 11 months, 3 weeks ago by monin13.
    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, just to make sure we are on the same page. Have you also added your Google Maps API Key in the Advanced Settings tab to properly display the download by country chart.

    Regards

    Thread Starter monin13

    (@monin13)

    Hi, yes I installed the Google Maps API Key, and it is not showing any data on the map, I guess it is because de “country” is not being recorded. Actually I do not need the country chart, I just need the country in the Logs.

    Regrads,

    Héctor O.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, you might have a plugin/theme conflict in your site. In order for the country to work you need Google Maps API Key to work correctly or else it will not be able to register the country.

    Kind regards

    Thread Starter monin13

    (@monin13)

    Hi, thanks for your reply. Could you please tell me which one is the Google Maps API Key that is needed. There are 17 different Google Maps API Key:
    Directions API
    Distance Matrix API
    Geocoding API
    Geolocation API
    Maps Elevation API
    Maps Embed API
    Maps JavaScript API
    Maps SDK for Android
    Maps SDK for iOS
    Maps Static API
    Places API
    Playable Locations API
    Roads API
    Semantic Tile API
    Street View Publish API
    Street View Static API
    Time Zone API

    Kind regards,

    Héctor O.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi,

    Have you read these instructions https://developers.google.com/maps/documentation/javascript/get-api-key?

    Thank you

    • This reply was modified 11 months, 3 weeks ago by mbrsolution.
    Thread Starter monin13

    (@monin13)

    Hi,

    I have read completely the instructions, created a project with a billing account, enabled the “Maps JavaScript API”, but still I can not get the Country recorded in the logs. Is “Maps JavaScript API” the only one needed?

    I will appreciate any help.

    Best Regards,
    Héctor O.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi,

    I have submitted a message to the plugin developers to investigate further your issue.

    Thank you.

    Plugin Author mra13

    (@mra13)

    The IP address to country conversion is somehow failing on your site. You are looking at the NEW log entries after you unchecked the “Do Not Capture IP Address” option right? Because for OLD entries where IP address is missing, the country value won’t be there.

    The stats menu needs the Maps API. The standard download logs doesn’t need the Maps API. The logs use PHP only. This is an issue with your server preventing the IP to country script from working so that’s where the issue will be. What version of PHP is being used on your server?

    Thread Starter monin13

    (@monin13)

    Hey mra13,

    Thank you very much for your quick reply.

    The “Do Not Capture IP Address” option has been unchecked all the time. In my Logs all the fields but the Country have records (Title, File, Visitor IP, Date, Username, User Agent, Referrer URL).

    I am not really interested in the stats menu. I just need the standard download logs. I am using PHP 7.4. I can change it to 7.3, 7.0, 5.6 or 5.5 as they are available at my server.

    Regards,
    Hector O.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    @monin13, is your issue resolved?

    Thread Starter monin13

    (@monin13)

    Nop. I can not see any information of the country, not even in the “Downloads by country list”.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Have you spoken to your host about this issue?

Viewing 14 replies - 1 through 14 (of 14 total)
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